Apr. 18th 2018 A’dam
2-Day Design Thinking Facilitation Training


NOTE: This edition of the Design Thinking Facilitation Training is currently sold out. Please look for future dates or reach out to us if you would like us to put your name on the waiting list.

(English spoken) Learn how to facilitate workshops following the Design Thinking principles for mixed audiences. In this 2-day high energy course for Design Thinking practitioners you learn how to guide people in a Design Thinking session.

So, you have a good understanding of Service Design & Design Thinking, know all the tools and have applied them in practice. You get it. But how to facilitate a Design Thinking workshop for an audience that might not have the same knowledge? How to design a high energy learning flow? What to do with group dynamics? That calls for a different skill set. DesignThinkers Academy can help you out.

Over the last 4 years we have delivered this ‘Learning by Doing’ experience in a 2-day classroom setting followed by a Personal Coaching session for you to learn how to facilitate Design Thinking workshop sessions in your job. The activities for the 2-day classroom training are a balanced mix of theory and practice:

DAY 1:
Facility Skill Assessment, Workshop Types, Core Design Thinking Workshop Flow, Problem Statement Definition & Art of Facilitation, Agenda & Workshop Design;

DAY 2:
Energy Management, Facilitation Team Management, Facilitating an actual Design Thinking workshop, Feedback on Facilitation Skills.

Facilitation Training Program


Facilitation is key in running successful Design Thinking workshop sessions, which are meant to bring together people from diverse backgrounds to work on specific challenges. Creating space and environment where people feel confident and can be creative is the key responsibility for the facilitator.

We strongly believe in ‘Learning by Doing’, so the Facilitation Training will be a high energy and hands-on event. You’ll be challenged to work in small teams working on all the different aspects of facilitating workshops. You will be using Design Thinking tools (like Stakeholder Mapping, Customer Journey Mapping, Prototyping), the focus however will be on your personal facilitation skills of designing and facilitating Design Thinking workshops and not on the tools. To be honest, you know them already. Isn’t it?

This video gives you a glimpse on our Facilitation Trainings with global companies:


To make sure that what you learn during the training, it is crucial to start putting it into practice on a short notice. So, before entering the training you are asked to think about your first opportunity to facilitate in your job. During the training you will work on preparing this facilitation opportunity with the help of the trainers and your peers in the training.
The Coaching Session offers participants’ one-on-one time with one of the trainers to discuss any challenges regarding their on the job Facilitation Opportunity.


The facilitators will guide you on the different activities during the Service Design Thinking Facilitation Training.

Arne van Oosterom, thought leader in the field of Service Design Thinking and founder of DesignThinkers Group and DesignThinkers Academy with extensive experience in facilitating and developing Service Design Thinking training sessions. View Arne’s profile

Tim Schuurman, highly experienced trainer and facilitator with a background in Change Management and Business Modeling and co-founder of DT Academy. View Tim’s profile



Language: English
Venue: DesignThinkers Academy, Nieuwe Leliestraat 13, 1015 SH Amsterdam, The Netherlands
Dates: April 18th & 19th 2018 + ½ hour personal coaching session

Max. participants: 12

Ticket Price: Early Bird Ticket Price € 1.495,= until March 21st 2018, Regular Ticket Price € 1.595,= (including lunch, snacks and drinks)*. Prices are excl. VAT. Discounts available for teams signing up or NGO’s.

REGISTRATION: to enroll for this training, please click the Registration button on the top right corner of this page.
Please be aware that this is not a Design Thinking training but a Design Thinking facilitation training.

NOTE: This edition of the Design Thinking Facilitation Training is currently sold out. Please look for future dates or reach out to us if you would like us to put your name on the waiting list.