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Service Design, Insights from 9 Case Studies

DesignThinkers Group, the initiators of DT Academy, were part of the ‘Innovation in Services – Service Design in Practice Programme’ for three years. All results were published and is now also available in English. You can read about our approach, tools and methods we used as well as the outcomes (starting page 89).

“This is the definitive version of the report entitled ‘Innovation in Services – Service Design in Practice’, a collaborative program between eleven partners representing the business community and knowledge institutes. This book describes the working methods, the projects and the results of the programme. It contains a number of beautiful examples of the creative and innovative services presently available in the North Wing of the Randstad conurbation of the Netherlands.”

Have a preview underneath, or email us if you would like to receive the full PDF-version.