Nov. 02nd 2017 A’dam
2-Day Training Employee Experience Design

04 Employee Experience Design-01
(English spoken) Design Thinking is entering the world of Human Resources Management more and more. This 2-day program will bring you the latest insights and best practices on how Design Thinking can create value to your human resources management. How can you develop a strategic employee focussed vision for HR? Or how can you create employee engagement? Interesting challenges where you can use Design Thinking at its best.

This high energy 2-day course on November 02nd & 03rd will give you a common level of understanding of the Design Thinking principles, key tools & terminology and how you can apply it to innovate in HR. The focus of this course will be hands-on, ‘Learning-by-Doing’. The tools we will practice during these two days are: Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.

NOTE: This edition of the 2-Day Training Employee Experience Design is currently sold out. Please reach out to us if you would like to be on the waiting list or for more information.


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The facilitators will guide you on the different activities during the Employee Experience Design Training.

Susana Branco has over 10 years’ experience in user-centered innovation and customer experience design. She loves the startup world and making the bridge between the startup entrepreneur mindset and corporations. View Susana’s profile

Carmen Almeida is an HR Consultant with more than 20 years experience working with different businesses. She is very much a people’s person, always looking for innovative solutions in human resources management. View Carmen’s profile

Arne van Oosterom, thought leader in the field of Service Design Thinking and founder of DesignThinkers Group and DesignThinkers Academy with extensive experience in facilitating and developing Service Design Thinking training sessions. View Arne’s profile

Jeroen van der Weide, is a senior facilitator stimulating creative leadership within corporate environments to find new solutions for business problems by designing and facilitating creative processes through Design Thinking. View Jeroen’s profile


HR People that want to know about DT
Objective: Show how they can apply this (new) methodology in their organisation.


Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organization. With personal coaching and feedback throughout, you’ll be able to use your strengths to innovate in HR.
Learn how to:

  • Use Design Thinking to innovate in HR and create an organization human centred, where people feel recognized, motivated and engaged.
  • Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas.
  • Conduct a focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys.
  • Identify the moments that matter to the employee’s, and create rewarding journey maps of their employment experience.



Language: English
Venue: DT Academy, Herengracht 265, 1016 BJ Amsterdam, +31 (0)20 471 00 70
Dates: November 02nd – 03rd 2017

Participants: Max. 25

Ticket Price: Regular Ticket Price € 1595,=*, Early Bird Registration before October 01st € 1495,=* (Including lunch, drinks & snacks). Discounts available for teams signing up or NGO’s and self employed.

REGISTRATION: to enroll for this training, please click the Registration button on the top right corner of this page.