Course Description
2-Day Employee Experience Design Course (Certificate)
Design Thinking is entering the world of Human Resources Management more and more. Therefore, this 2-Day Employee Experience Design Course will bring you the latest insights and best practices on Design Thinking. As a result, it can create value for your human resources management. How can you develop a strategic employee focussed vision for HR? Or how can you create employee engagement? Interesting challenges where you can use Design Thinking at its best.
This high-energy 2-Day Employee Experience Design Course will give you a common level of understanding of the Design Thinking principles. The key tools, terminology and how you can apply it to innovate in HR will be a big topic. The focus of this course will be hands-on, ‘learning-by-doing’. The tools we will practice during these two days are: Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.
Please note that the prices may vary per country. For more specific information regarding the prices of this training, please scroll down and choose your location.
The Employee Experience Design Course is also available in our Virtual Studio, interactive and online fun. Click here to learn more.
WHO IS THIS FOR?
This course is for HR People that want to gain more insights in DT and as a result demonstrate how they can apply this new methodology in their organization.
LEARNING-BY-DOING
The major part of the two days, however, will be focused on hands-on work on a general case using the different tools. The entire course is based on ‘learning-by-doing’, because that is at the core of Design Thinking. Furthermore, the tools we will be using are fundamental in
Design Thinking. Lastly, during this 2-day course, you will be working on a general case. However, it is also possible to work on your own case or challenge by reflecting during the course on how you would integrate Design Thinking within your own case.
WHAT WILL YOU LEARN?
Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organization. With personal coaching and feedback, you’ll be able to use your strengths to innovate in HR.
Learn how to:
Use Design Thinking to innovate in HR and create a human-centered organization, where people feel recognized, motivated and engaged;
Identify the priority personas (e.g., a manager, a new recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas
Conduct focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys;
Identify the moments that matter to the employees, and create rewarding journey maps of their employment experience.
This video gives you a glimpse of our Design Thinking Trainings with global companies:
FACILITATORS & COACHES
You will be guided through the Online Course by our highly experienced Facilitators. They have years of experience in working with Design Thinking and know the tips & tricks to guide you on this online learning journey how to implement it within your working environment.
Tim Schuurman is Co-Owner and Senior Facilitator at DesignThinkers Academy Amsterdam. Tim is a motivated and energetic Senior Facilitator within Business Strategy, Change Management and Design Thinking.
Jeroen van der Weide is a Partner and a creative-minded Senior Facilitator at DesignThinkers Academy Amsterdam. Jeroen is specialized in developing Creative Climates in organizations and helping people find solutions for business problems.
Marcello Risolo is an Italian and Swedish Service Designer and Facilitator at the DesignThinkers Academy Amsterdam team. He focuses on the visual aspects of our offering.
Daphne Lamberts is Service Development Lead at DesignThinkers Academy Amsterdam. She optimizes and implements DesignThinkers’ course content and delivers the methodology of DT in an informative and creative way towards clients and participants.
Alwin Put is founder of DesignThinkers Belgium and an experienced Facilitator across the Benelux. He has years of experience in corporate environments and hospitality industry.
COVID-19 PROTOCOL
What is the current protocol given the ever-developing COVID-19 situation? We look forward to welcoming you to our Studio in Amsterdam where we have ensured to take all necessary precautions regarding the COVID-19 measures. Seeing as we are carefully monitoring the developments on a daily basis, the circumstances can also change.
We redesigned our program in order to provide you with the most valuable experience which is what you can expect from our 2-Day Design Thinking Facilitation. It goes without saying that no concessions have been made on quality, fun factor, dynamics and learning outcomes which DesignThinkers Academy stands for.
Will a more ‘static’ way of working influence your learning experience?
No, it will not. We have redesigned and prototyped countless scenarios as to how we can still provide you with a ‘learning-by-doing’, high energy and in-depth program.
TRAVEL RESTRICTIONS OR QUARANTINE?
What if I’m not able to travel or need to go into self-quarantine? Given the constantly changing circumstances surrounding COVID-19, DesignThinkers Academy has also designed a 5-Week Online Employee Experience Design Course
Course. Our interactive 5-Week Online Employee Experience Design Course will also allow people to participate on a global scale while at the same time we continue to enhance global connectivity. Click on the following link to read more.
CERTIFICATE
After successful completion of the 2-Day Employee Experience Design Course, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.
We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.