Course Description

1-Day High-Energy Customer Journey Mapping Training*

*Indian Summer & Future Skills Enhancement Promotion: Receive a unique 15% discount on select courses. This promotion is only valid for a limited time, so don’t miss out on enhancing your creative problem-solving skills and innovation mindset. Sign up now and get inspired.

This high-energy 1-day course will give you a common level of understanding of the Design Thinking principles, key tools & terminology with focus on Customer Journey Mapping.

Early Bird Price

€ 495,00 (limited)

Length

1 day

Language

English

Standard Price

€ 545,00

Involvement

8 hours a day

Course type

In person

Choose your session

Sep
28

Amsterdam

1-Day High-Energy Customer Journey Mapping Training*
Nov
23

Amsterdam

1-Day High-Energy Customer Journey Mapping Training*
DATE
...

Request Incompany

Tailor-made coaching around your challenge

About this course

We will show you how Customer Journey Mapping helps you to get a deeper insight into customer needs, behaviour, experience, motivation and desired outcomes. After a short introduction on Design Thinking, you will be practicing how to use Design Thinking tools, and specifically Customer Journey Mapping, by working on a real challenge.

A Customer Journey Map is built up layer by layer. We start ‘above water’, with the customer and slowly dive deeper and deeper into the organisational structures and context. The tool can be used with customers, management, employees and other stakeholders. The toolkit will be handed out after the training so you can start applying the tool immediately to your own business case.

Meet your instructors

You will be guided through the course by our highly experienced Facilitators. They have years of experience in working with Design Thinking and can share how to implement it in your organization or team.

Jeroen van der Weide

Partner DesignThinkers Academy Amsterdam

Jeroen is Partner & Senior Facilitator, facilitating teams and designing creative processes and brainstorm sessions. HE has a MA in Dutch Theatre, Film & Communications

Marcello Risolo

UX Researcher & Designer DesignThinkers Academy Amsterdam

Marcello is UX Researcher & Designer at DesignThinkers with an Italian/Swedish background and a degree from TU Delft and Politecnico Milan.

COVID-19 Protocol

At DesignThinkers Academy, we take our social duty very serious when it comes to protecting the health of our valued participants and dear team members. For this reason, participants interested in joining us at our Creative Studio in Amsterdam are more than welcome, if you are able to provide:
A) Digital COVID Certificate (QR code);
B) Proof of a negative PCR-test, within 24 hours of the first day of training;
C) Proof that you recovered from COVID-19 less than 6 months ago.

If a participant cannot comply with the above mentioned requirements, they will not be able to participate in the course. Our goal is to create a safe environment in which we can continuously stimulate creativity and allow all participants and facilitators to feel comfortable.

Contact us

Choose your session

Sep
28

Amsterdam

1-Day High-Energy Customer Journey Mapping Training*
Nov
23

Amsterdam

1-Day High-Energy Customer Journey Mapping Training*
DATE
...

Request Incompany

Tailor-made coaching around your challenge

Course leaflet