Course Description

1-Day UNKNOW Visual Thinking Empathy Game

UnKnow is an empathy game to create a mindset shift in how we approach value creation. It shows how crucially important it is to reach deep empathy when creating value. If you truly know someone’s needs, pains and drivers you can add value to people’s lives. The game also encourages participants to notice and dodge subconscious mind patterns that could sabotage progress and innovation.

UnKnow is a perfect way to kickstart a design process. This empathy game shows participants the crucial role empathy plays when it comes to making change happen.


In each UnKnow game session, there is a mysterious character with a story and a problem that needs to be solved within the time restrictions. Your task is to figure out what the problem is and pitch the solution to the gamemaster. All participants will split into teams and start competing with time towards a glorious victory.

UnKnow game is perfect to kickstart a longer learning or change process. It encourages people in becoming more open so as to embrace the needed change and the challenges that come with it. We facilitate the empathy game strictly for teams within organizations, contact us for more information. Please note that this is an in-company training only.

“We played UnKnow with our company’s strategy team and the effect was astonishing, immediate and irreversible.”

Marko Sverdlik, CEO Proekspert (Design applier of the year - Estonian Entrepreneurship Awards 2016)


Get people to understand empathy on a deeper level;
Introduce the principles of Design Thinking;
Create a playful and safe environment to collaborate;
Design product/service/business model innovation;
Open the conversation about mind patterns that can sabotage progress and innovation.

We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.

, Please reach out to us for more information

Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.

Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.

Furthermore, the end result aims at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.

Course leaflet