Course Description

1-Day UNKNOW Visual Thinking Empathy Game (Certificate)

Discover the crucial role empathy plays in any design process in the fun and interactive UnKnow Empathy Game.

Early Bird Price






Standard Price

On request



Course type


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Tailor-made coaching around your challenge

About the Empathy Game

In each UnKnow Game session, there is a mysterious character with a story and a problem that needs to be solved within the time restrictions. Your task is to figure out what the problem is and pitch the solution to the game master. All participants will split into teams and start competing with time towards a glorious victory.

What you'll learn

UnKnow is an empathy game to create a mindset shift in how we approach value creation. It shows how crucially important it is to reach deep empathy when creating value. If you truly know someone’s needs, pains and drivers you can add value to people’s lives. The game also encourages participants to notice and dodge subconscious mind patterns that could sabotage progress and innovation.

UnKnow is a perfect way to kickstart a design or change process. It encourages people in becoming more open so as to embrace the needed change and the challenges that come with it.

Take aways

Understand empathy on a deeper level;
Introduction to Design Thinking;
Create a playful environment to collaborate;
Design product/service/business model innovation;
Recognize mind patterns that sabotage innovation.

Participant profile

The course is designed for:

Young Professionals (individuals)...

…looking to understand empathy on a deeper level in their daily work to create true impact with customers and stakeholders

Managers or Team Leaders..

…seeking for hands-on training how to incorporate empathy and tools to kick-start a human-centered culture of innovation

Product/Service Designers...

…who want to learn more about empathy and tools how to practice in product/service design and present in a memorable and impactful way

No previous experience or knowledge required

Meet your coaches

Tim Schuurman

Co-Owner DesignThinkers Academy Amsterdam

As co-owner of DT Academy, Tim has extensive experience in designing and implementing concepts, holding a MBA & MSc in Business and Financial Management.

“We played UnKnow with our company’s strategy team and the effect was astonishing, immediate and irreversible.”

Marko Sverdlik, CEO Proekspert (Design applier of the year - Estonian Entrepreneurship Awards 2016)

Contact us

Choose your session


Request Incompany

Tailor-made coaching around your challenge

Course leaflet