Course Description

2-Day Design Research – A Journey of Discovery

How should I organize my Design Research? How do I uncover what my customers need and want? How do I build empathy with my end-users? How can I turn data into actionable insights? What are easy-to-use research techniques? All these questions and more will be answered in this hands-on, interactive 2-Day course.

Design Research is research specifically undertaken to guide product and service design. It is an essential part of Design Thinking, a human-centered approach that starts with understanding what customers think, feel and do. This course will deep-dive into discovering customer needs and through Design Research. It is a powerful way to build empathy and gain customer insights, which can be used as a springboard for innovation.

This practical 2-Day course will give you an understanding of the process, methods & tools, to help you on your journey of discovery. Working in teams, you will practice conducting and analyzing interviews and using tools like empathy maps, personas and customer journey maps. The focus of the course will be on learning-by-doing. This way, you will be able to apply Design Research skills in your own daily work.


An understanding of the Design Research process and methods and how it fits into Design Thinking
Tips, tools and practice to enable you to conduct your own qualitative research and build empathy with your customers
A hands-on introduction to using persona’s and customer journey maps to generate and share actionable insights.

We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.

, Please reach out to us for more information

Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.

Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.

Furthermore, the end result aims at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.

Course leaflet