Course Description

5-Week Online Employee Experience Design Course (Certificate)

How can you develop a strategic employee-focused vision for HR? How can you create employee engagement? Interesting challenges where you can use Design Thinking at its best.

Design Thinking is entering the world of Human Resources Management more and more. This interactive online course will equip you with the Design Thinking mindset and tools to design a human-centred organization, where people feel recognized, motivated and engaged.

During the online course, you will be working on an employee-focused challenge under live guidance of our skilled facilitators. With a combination of live Classroom Sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work. As a result you will be able to create value to your human resources management.

The Employee Experience Course is also available in our Amsterdam Studio, where we can safely welcome a limited amount of participants for some hands-on, learning-by-doing fun. Click here to learn more.

PROGRAM

With a combination of live classroom sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work. The course consists out of 4 modules (8 sessions in total), focusing on the stages of Design Thinking: Discover, Define, Design, Deliver. Each week consists of interactive online classrooms sessions, followed by group work. A follow-up call will provide you with the opportunity to reconnect with one of your Facilitators to reflect on your experiences with implementing DT in your daily work. In small groups together with your fellow alumni you can share your struggles and/or insights and once again learn from each other.

CERTIFICATE

After successful completion of the 5-Week Online Employee Experience Design course, participants are awarded with a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.

KEY BENEFITS

Learn how to innovate in HR and create a human-centred organization;
Live and personal guidance from our expert facilitators;
Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas;
Conduct a focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys;
Identify the moments that matter to the employees, and create rewarding Employee Journey Maps of their employment experience;
Increase your confidence for remote & multi-disciplinary collaboration.

OUR APPROACH

Over a 5-week period, you will meet with your fellow participants and coaches in 2-hour online classroom sessions. We strongly believe in learning-by-doing. The major part of this online course will consist of hands-on work on a general HR related case, using the different Design Thinking tools. You will work in co-creation in small teams to learn from each other and incorporate the knowledge and skills of participants

from diverse backgrounds and industries. The tools we will be using throughout the meet-ups are fundamental in Design Thinking and will teach you how to use empathy in designing new services for your end-user: the employee. Aside from guiding you through the Design Thinking process, our expert facilitators will share their experience and tricks on how to implement Design Thinking in HR. That way you can start applying Design Thinking straight away.

"You know it is a good training when you don’t only grow professionally but also personally."

FELICITAS KILGA, AMBUZZADOR

PARTICIPANT PROFILE

Teams working in HR departments from different industries who want to lead innovation and act more human-centered;
Individuals from HR looking for new tools to structure their innovation and collaboration processes;
Professionals in HR who want to stretch their creative problem solving skills;
HR Managers who want to discover what Design Thinking can offer their team in being more employee-centered.

YOUR FACILITATORS

Dr. Olukunle A. Iyanda – Managing Partner of DesignThinkers Group NG. A skilled strategist and experienced corporate educator who advises on demystifying and enabling innovation and organisational strategic ability.

Dr. Charles Ikem – An experienced innovation and service designer with expertise in UI/UX, interaction design, design thinking, and digital transformation.

Robert Bloom – Managing Partner of DesignThinkers Group SA. Experienced Service Designer and Systems Thinking practitioner.

Aderinola Oluruntoye, a business intelligence and enterprise data specialist with skills in Business Analytics, Data Warehousing, Business Process Management, Business Intelligence and Enterprise Software.
We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.

, Please reach out to us for more information

Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.

Design Thinking for Digital Transformation

Design Thinking for Digital Transformation

Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.

The end result is aimed at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.

About this Event

Length: 4 weeks, 2 x 2 contact hours per week & homework

Dates: Look at ‘choose your location’ on the right for more information regarding upcoming course dates or browse our calendar

Online platforms: Miro & Zoom
Language: English
Max. participants: 10

Tickets

Your ticket includes access and use of the online environments (Miro & Zoom) for the duration of the course. All tools and materials are also available after the course for personal use. A certificate from DesignThinkers Academy is awarded to participants who successfully complete the course.

Discounts are available for teams signing up, Freelancers, Non-Profits and Government Organizations.

If you have any other questions regarding this online course or its ticketing, then please contact us through email.