Customer Experience Design: Move From Maintenance to CX Transformation Strategy
How well do you know what your customer experiences across all your touch points. Did you know that the value of your organisation is closely linked to the experience you are able to provide? Today’s customer want memorable and differentiated experiences with every brand they interact with.
This course is designed to equip participants with tools that will enable them transform CX and create strong value. It will also help participants co-create to design a delightful end-to-end journey for your customers.
08:30 - 17:00
Registration Terms & Conditions
Accepted Payment Types
Refund and cancellation policy
By registering to attend a DT Academy course, you are accepting these terms and conditions. If you have to cancel your participation one month before the start date of the course 50% will be refunded. For cancellation after this period no refunds will be granted. Tickets however may be passed on to another person with written approval of the DT Academy and the ticket will stay valid for six months for a training session on a new date at the same location.
Invoice will be sent upon reservation. We charge 21% VAT to Dutch based companies, NGO’s and self-employed. We also charge 21% VAT to international companies, NGO’s and self-employed based in the European Union without a registered VAT number. If you are based outside the European Union we will not charge you with VAT.
Cancellation by DesignThinkers Academy
DT Academy reserves the right to cancel or change any session and course up to 30 days prior the start date of the event. If this happens, we will notify you promptly and give you a full refund or the option to attend another course session within six months in the same location. DT Academy is not responsible for travel expenses or any costs that may be incurred as a result of a cancellation.
DT Academy shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to war, strikes or labour disputes, embargoes, government orders or any other force majeure events.
Additional Terms & Conditions
All materials and handouts provided by DT Academy during workshop sessions are free of use, however they are under copyright and are owned by DT Academy. Alumni do not acquire ownership rights in any of these materials and agree not to reproduce, modify or distribute any of the materials received from or provided by DT Academy. Please contact us if you would like DT Academy to provide you with branded materials and tools for project use. Happy to help you.
This website is owned and operated by DesignThinkers Academy, a division of DesignThinkers B.V. Global Head Office based in Amsterdam, Nieuwe Leliestraat 13, 1015 SH, The Netherlands. Registered at the Chamber of Commerce no. 60621400
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