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Training beschrijving

2-Day Design Thinking Facilitation Course April 2019 NZ

Auckland NZ

(English spoken) So you’ve read all the books and articles on Service Design & Design Thinking. You’ve had some basic Design Thinking training. You’ve listened to inspirational keynote speakers at conferences. You know the famous case studies. You get it. But how do you facilitate a Design Thinking session? How do you design a high energy learning flow? That calls for a different skill set and that’s what you’ll learn on The Design Thinking Facilitation Workshop.

Learn how to facilitate Design Thinking workshop sessions in this 2-day, high energy course for Design Thinking practitioners.

You will get a ‘learning by doing’ experience in a 2-day workshop setting, followed by a personal online coaching session, so you can learn how to facilitate Design Thinking workshop sessions for diverse groups and help build Design Thinking capabilities within your organisation.


The objective of the 2-day training is to understand your current facilitation skills, your strengths & weaknesses, and to improve upon your personal opportunity areas through a combination of facilitation practice and personal coaching. The activities for the 2-day training are a balanced mix of theory and practice.

DAY 1: Facilitation skills assessment, workshop types, core Design Thinking workshop flow, problem statement definition & the art of facilitation, agenda & workshop design.

DAY 2:Energy management, facilitation team management, facilitating an actual Design Thinking workshop, feedback on facilitation skills.

PREREQUISITES – PLEASE NOTE! To attend this training you need to already have basic knowledge of Design Thinking through training such as Design Thinkers Academy’s Service Design Fundamentals, Fundamentals Design Thinking for Customer Experience, DesignThinkers Bootcamp, or some other Design Thinking training.


A half-hour, remote coaching session scheduled with each participant following the training will address specific topics that the participant wants to cover in more depth. Topics could range from workshop design, or curating participants, to coaching on how to engage senior management. The content of the personalized coaching session will be adjusted based on the participant’s needs.


Facilitation is key in running successful Design Thinking sessions that are meant to bring together people from diverse backgrounds to work on specific challenges. The key responsibility of the facilitator is to create  an environment where people feel confident to think differently and to access their creativity.

We strongly believe in the principle of ‘learning by doing,’ so this training will be a high energy, hands-on event. You’ll be challenged to work in a small team, going through different aspects of facilitating a Design Thinking workshop. You will work with core Design Thinking tools like stakeholder mapping, customer journey mapping, and prototyping. The focus, however, will be on developing your personal facilitation skills in the context of designing and facilitating Design Thinking workshops.

This video gives you a example of the kinds of workshop results you will learn to achieve when you attend our facilitation training.


The facilitators will guide you on the different activities during the Service Design Thinking Facilitation Training.

Marc Bolick leads the US office of DesignThinkers Group, working to help clients find creative solutions to complex problems and to embed design thinking as a strategic advantage in their organizations. He uses his combination of technical, business and creative skills to help organizations ask the right questions, and find innovative answers through the service design thinking methodology.

Daryl McClay , As a founding partner of DesignThinkers Group NZ, he now applies his strategic expertise and leadership experience to help brands and organisations adopt a more human centred approach to solving problems and creating new opportunities, using Design Thinking.

Martin Sawbridge combines his experience in customer experience and his skills as a designer, strategic thinker and ideation facilitator, to help project teams adopt the human centered design thinking process to solve complex problems and help create preferred futures.

We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process. Our DT professionals can come over to you, we are represented in over 25 countries, or you are most welcome to join us at our DT Academy Studio in Amsterdam. Please reach out to us for more information.


In this 2-day high energy course for Design Thinking practitioners you learn how to guide people in a Design Thinking session.

We strongly believe in ‘Learning by Doing’, so the Facilitation Training will be a high energy and hands-on event.

We strongly believe in ‘Learning by Doing’, so the Facilitation Training will be a high energy and hands-on event. You’ll be challenged to work in small teams working on all the different aspects of facilitating workshops.

About this Event

Venue: To be decided, Auckland, New Zealand

Dates: the 11th and 12th of April 2019
Language: English
Max. participants: 15


Early Bird Ticket Price: NZ $1,700
until March 11th 2019

Regular Ticket Price: NZ $1,850

Your ticket includes a daily healthy and delicious lunch plus snacks and beverages throughout the day. When you successfully complete the course, you will receive a certificate of attendance from DesignThinkers Academy. Discounts are available for teams signing up, Freelancers, Non-Profits and Government Organizations. If you have any other questions regarding this course or its ticketing, drop us a line at info@designthinkersacademy.com

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