5-Day Executive School ‘This is Service Design Doing’ Training Course (Certificate)
Learn how to apply Service Design Thinking to the rapid innovation of Customer Experiences in multi-channel Product-Service Ecosystems together with the authors of ‘This is Service Design Thinking’ and ‘This is Service Design Doing’ books.
13:00 - 20:00 CET
08:30 - 18:00 CET
08:30 - 20:00 CET
08:30 - 18:00 CET
08:30 - 15:30 CET
DesignThinkers Global HQ
Nieuwe Leliestraat 13
Registration Terms & Conditions
Accepted Payment Types
Refund and cancellation policy
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4. A registration is calculated for the duration of the entire activity and is binding.
1. The invoice will be sent upon registration.
2. We charge 21% VAT to the following: Dutch based companies and private persons. As well as, private persons and companies without a VAT number outside the Netherlands, based in a European Union country. VAT will not be charged to private persons and companies based outside the European Union;
3. Payment terms are 14 days upon receiving of the invoice;
4. DesignThinkers bv does not accept cheques;
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6. If a refund agreement has been made, please note that all associated transaction costs will be covered by the participant.
Cancellation by DesignThinkers bv
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2. DesignThinkers bv will aim to provide a new opportunity for a similar session at a later date or an alternative session will be rescheduled;
3. In the extreme case that the previously mentioned options are not a possibility, or if the participant does not accept the alternative options, DesignThinkers bv will provide a voucher that is worth the equivalent of the original session;
4. This voucher is valid for one year and can be used for any other session provided by DesignThinkers bv, in the same country for which the participant formerly registered.
Refund and cancellation policy
1. The registration can be cancelled free of charge within 14 days after registration, if the participant is self-employed;
2. 50% of your original ticket price will be refunded if for any reason, you need to cancel your registration. This is only possible if the cancellation period is within one month of the start date of the course. Any cancellation outside that specific timeframe will not be refunded.
3. Tickets may be passed on to another person with written approval from DesignThinkers bv and the ticket will remain valid for one year. The new participant is entitled to the similar session at the original location.
4. A voucher that is worth the equivalent of the original session will be provided to a participant if, due to unforeseen circumstances, they can no longer participate in the session they had initially registered for. This voucher is valid for one year and can be used for any other session provided by DesignThinkers bv, in the same country for which the participant formerly registered.
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Tools and Materials
All materials and handouts provided by DT Academy during workshop sessions are free of use, however they are under copyright and are owned by DT Academy. Alumni do not acquire ownership rights in any of these materials and agree not to reproduce, modify or distribute any of the materials received from or provided by DT Academy. Please contact us if you would like DT Academy to provide you with branded materials and tools for project use.
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About this event
Early Bird Price
No preparation time
5 days, 8 hours a day
Snacks & beverages
All tools & materials
Access to L&D library
Prices are excluding VAT.
We charge 21% VAT to Dutch-based companies, NGO’s and self-employed. We also charge 21% VAT to international companies, NGO’s and self-employed based in the European Union without a registered VAT number. If you are based outside the European Union we will not charge you with VAT. If you have any other questions regarding this online course or its ticketing, we kindly as that you contact us through e- mail.