2-Day Employee Experience Design Course May 2019
Design Thinking is entering the world of Human Resources Management more and more. This 2-day program will bring you the latest insights and best practices on how Design Thinking can create value to your human resources management. How can you develop a strategic employee focussed vision for HR? Or how can you create employee engagement? Interesting challenges where you can use Design Thinking at its best.
This high energy 2-day course on May 23rd and 24th will give you a common level of understanding of the Design Thinking principles, key tools & terminology and how you can apply it to innovate in HR. The focus of this course will be hands-on, ‘Learning-by-Doing’. The tools we will practice during these two days are: Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.
WHO IS THIS FOR?
Human Capital partners, practitioners that want to know about DT
Objective: Show how they can apply this (new) methodology in their organisation.
WHAT WILL YOU LEARN?
Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organization. With personal coaching and feedback throughout, you’ll be able to use your strengths to innovate in HR.
Learn how to:
- Use Design Thinking to innovate in HR and create an organization human centred, where people feel recognized, motivated and engaged.
- Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas.
- Conduct a focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys.
- Identify the moments that matter to the employee’s, and create rewarding journey maps of their employment experience.
WHO WILL FACILITATE?
Robert Bloom, Managing Partner DesignThinkers Group SA; Experienced Service Designer and Systems Thinking Practitioner. Robert has just under 25 years of experience across the globe in building innovation capability and customer-centered strategies.
Bronwyn Kennedy is a thought leader who has delivered business value through performance management, learning and development and innovative change management programmes. She has consulted across learning and talent functions with a key focus on Individual Leadership & Team Development, Change & Talent Management and Organisational Change. As a strong project manager with a reputation for being the right person to get something done, she is someone who drives high performance and consistently raises the bar on delivery
The facilitators will guide you on the different activities during the Employee Experience Design Training.
Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.
Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.
The end result is aimed at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.
About this Event
Raddison Red, Silo District at the V&A Waterfront
May 23 & 24, 2019
Maximum participants: 15
Early Bird Ticket Price R8688,
until April 30th 2019
Regular Ticket Price Price R9888
PRICES ARE INTENDED EXCLUDING VAT.
THE TICKET INCLUDES DAILY LUNCH, MORNING AND AFTERNOON SNACKS, AND BEVERAGES. A CERTIFICATE FROM DESIGNTHINKERS ACADEMY IS AWARDED TO PARTICIPANTS WHO SUCCESSFULLY COMPLETE THE COURSE.
DISCOUNTS AVAILABLE FOR TEAMS SIGNING UP, NON-PROFITS AND GOVERNMENT ORGANIZATIONS.