Course Description

Employee Experience Design Training Cape Town December 2019

Cape Town

2-Day Employee Experience Design Training | 2-3 December 2019 | Cape Town

Discover the tools and techniques you need to design Employee Experience to better work in your organisation. With personal coaching and feedback throughout, you’ll be able to use your strengths to innovate in Human Resources.

Learn how to:

  • Use Design Thinking to innovate in Human Resources and create a human-centred organisation, where people feel recognised, motivated and engaged.
  • Identify the priority personas (e.g. a manager, a new recruit, an experienced hire, etc.) and design Human Resources policies and tools through the lens of these personas.
  • Conduct focused research within your organisation to gather important insights, such as empathic interviews, focus groups or employee satisfaction surveys.
  • Identify the moments that matter to employee’s, and create rewarding journey maps of their employee experience.

Human Capital partners, practitioners that want to know about Design Thinking.
Objective: Show how they can apply this methodology in their organisation.


Robert Bloom, Managing Partner DesignThinkers Group SA; Experienced Service Designer and Systems Thinking Practitioner. Robert has just under 25 years of experience across the globe in building innovation capability and customer-centered strategies.

Adela Cristea, Co-Founder and Facilitator at DT Academy Bucharest, is an experienced business consultant teaching entrepreneurship and leadership within corporate environments.

The facilitators will guide you on the different activities during the Employee Experience Design Training.

We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process. Our DT professionals can come over to you, we are represented in over 25 countries.


Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.

Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.

The end result is aimed at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.

About this Event

DesignThinkers Academy HQ
Upper floor, 65 Wolfe street,
Corner Carr Hill road,
Chelsea Village, Wynberg
Cape Town – South Africa
+27 (0)21 761 0718

December 2 & 3, 2019
Language: English
Maximum participants: 10


Early Bird Ticket Price R9 850,
until Nov 2, 2019

Regular Ticket Price Price R11 495

Prices are intended excluding VAT.
The ticket includes daily lunch, morning and afternoon snacks, and beverages.
A certificate from DesignThinkers Academy is awarded to participants who successfully complete the course.
Discounts available for teams signing up, non-profits and government organizations.
Contact southafrica[@]

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