Design Thinking Fundamentals for Customer Experience Online
The interactive online Design Thinking fundamentals for Customer Experience Training is run part-time. It is designed to equip you with the Design Thinking mindset, tools and skills to kick-start bold innovation. You will be working virtually in a small intimate group, on a customer-centred challenge under live guidance of our skilled facilitators.
With a combination of live classroom sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work on how to identify opportunities to develop innovative solutions that delight customers.
*PAYMENT PLANS ARE AVAILABLE – contact nicola@designthinkersgroup.com for more info
Feb 28
Session 1
09:00 - 12:00 SAST
Mar 02
Session 2
09:00 - 12:00 SAST
Mar 07
Session 3
09:00 - 12:00 SAST
Mar 09
Session 4
09:00 - 12:00 SAST
Mar 14
Session 5
09:00 - 12:00 SAST
Mar 16
Session 6
09:00 - 12:00 SAST
Location:
This course is run online in ZOOM
By sending your registration request you agree on the Terms and Conditions underneath.
Registration
Terms & Conditions
Accepted Payment Types
Registration
By registering to attend a DT Academy course, you are accepting these Terms and Conditions.
Payment
Once the reservation is made the full amount will be invoiced to confirm your booking.
Your reservation is confirmed once the funds reflect in the bank account.
Refund and cancellation policy
A full refund will be given for cancellations more than 30 days prior to the start date of the course.
50% of the fee will be retained for cancellations made 7 days or more before the start of the course date.
100% of your booking will be retained for cancellations less than 7 days before the start of the course date.
Tickets may be passed on to another person with the written approval of DT Academy and the ticket remains valid for one year.
We charge 15% VAT to South African based companies or private persons and no VAT for companies and individuals outside South Africa. Payment terms are 14 days from receipt of invoice.
Cancellation by DesignThinkers Academy
DT Academy reserves the right to cancel or change, without notice, any session or course offered on the program. DT Academy will endeavour to offer a place on the same session or course at a later date or a place on an alternative session or course. Where this is not possible or you don’t want to accept the alternatives offered, DT Academy will offer a full refund.
Ownership
This website is owned and operated by DesignThinkers Academy, a division of DesignThinkers B.V. Global Head Office based in Amsterdam, Nieuwe Leliestraat 13, 1015 SH, The Netherlands. Registered at the Chamber of Commerce no. 853986861.
About this event
Early Bird Price
R11 350 ex vat
Length
3 weeks part-time / 6 sessions
Language
English
Standard Price
R13 220 ex vat
Involvement
3 hours per session plus 45 minutes homework
Course Type
Online
Price includes
Design Thinking Guidebook
Electronic Tools
Links and readings
1x follow-up coaching session (1 hr)