Course Description

2-Day Design Thinking Facilitation Course September 2019


September 11-12, 2019. Washington, DC

So you’ve read all the books and articles on Service Design & Design Thinking. You’ve had some basic Design Thinking training. You’ve listened to inspirational keynote speakers at conferences. You know the famous case studies. You get it. But how do you facilitate a Design Thinking session? How do you design a high energy learning flow? That calls for a different skill set. DesignThinkers Academy can help you out.

Learn how to facilitate Design Thinking workshop sessions in this 2-day, high energy course for Design Thinking practitioners.

You will get a ‘learning by doing’ experience in a 2-day workshop setting, followed by a personal online coaching session, so you can learn how to facilitate Design Thinking workshop sessions for diverse groups.


The objective of the 2-day training is to understand your current facilitation skills, your strengths, and to improve upon your personal opportunity areas through a combination of facilitation practice and personal coaching. The activities for the 2-day training are a balanced mix of theory and practice.

DAY 1: Facilitation skills assessment, workshop types, core Design Thinking workshop flow, problem statement definition & the art of facilitation, agenda & workshop design.

DAY 2: Energy management, facilitation team management, facilitating an actual Design Thinking workshop, feedback on facilitation skills.

Prerequisite: Service Design Fundamentals, DesignThinkers Bootcamp, or some other design thinking training.


Workshop & agenda design for different types of workshops

  • Problem statements & reframing
  • Facilitation theory, tips and hands-on experience with a real case study
  • Core Design Thinking workshop flow as a starting point for future workshop design


The half-hour, remote coaching session will address specific topics that the participant wants to cover in more depth. Topics could range from workshop design, or curating participants, to coaching on how to engage senior management. The content of the personalized coaching session will be adjusted based on the participant’s needs.


Facilitation is key in running successful Design Thinking sessions that are meant to bring together people from diverse backgrounds to work on specific challenges. Creating space and an environment where people feel confident and can be creative is the key responsibility of the facilitator.

We strongly believe in the principle of ‘Learning by Doing,’ so this training will be a high energy, hands-on event. You’ll be challenged to work in a small team, going through different aspects of facilitating a Design Thinking workshop. You will work with core Design Thinking tools like stakeholder mapping, customer journey mapping, and prototyping. The focus, however, will be on your personal facilitation skills of designing and facilitating Design Thinking workshops.

This video gives you a glimpse of our Facilitation Training with global companies


The facilitators will guide you on the different activities during the Service Design & Design Thinking Facilitation Training.

Marc Bolick leads the US office of DesignThinkers Group, working to help clients find creative solutions to complex problems and to embed design thinking as a strategic advantage in their organizations. With over 20 years of experience in various aspects of product and service design, Marc has worked in a variety of sectors and clients including General Electric, Michelin, SAP, Coca-Cola, Qualcomm, Bank of America, Electrolux, Master Card, the US Agency for International Development, the US Food and Drug Administration, and a variety of early-stage companies.

Steve Bosak is an innovation facilitator and instructor for DesignThinkers Group US and DesignThinkers Academy in Washington, DC.  He has helped non-profit and private sector clients learn and apply design thinking to their organizational challenges.  Steve earned a Masters in Environmental Management and has more than 20 years of experience with national and international environmental non-profits, U.S. and foreign government natural resource agencies, and private sector energy firms.  He has applied his innovation facilitation skills to develop biodiversity policies, education programs, internet outreach tools for advocacy groups, and new services and products.

Washington Monument and the Tidal Basin in autumn. The Monument is surrounded by trees in the colorful foliage during the Fall in DC, USA.

Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.

Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.

The end result is aimed at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.

About this Event


Washington, DC

September 11-12, 2019
Language: English
Maximum participants: 18


Early Bird Ticket Price $ 1,650
until August 11, 2019

Regular Ticket Price Price $ 1,900

The ticket includes daily lunch, morning and afternoon snacks, and beverages.

A certificate from DesignThinkers Academy is awarded to participants who successfully complete the course.

Discounts available for teams signing up, Non-Profits and Government Organizations.