Course Description

2-Day Design Thinking Facilitation Course June 2018


So you’ve read all the books and articles on Service Design & Design Thinking. You’ve had some basic Design Thinking training. You’ve listened to inspirational keynote speakers at conferences. You know the famous case studies. You get it. But how do you facilitate a Design Thinking session? How do you design a high energy learning flow? That calls for a different skill set. DesignThinkers Academy can help you out.
Learn how to facilitate Design Thinking workshop sessions for mixed audiences in this 2-day high energy course for Design Thinking practitioners.

You will get a ‘Learning by Doing’ experience in a 2-day workshop setting, followed by a personal online coaching session, so you can learn how to facilitate Design Thinking workshop sessions for mixed audiences.


The objective of the 2-day training is to understand your current facilitation skills, your strengths, and to improve upon your personal opportunity areas through a combination of facilitation practice and personal coaching. The activities for the 2-day training are a balanced mix of theory and practice.

DAY 1: Facilitation skills assessment, workshop types, core Design Thinking workshop flow, problem statement definition & the art of facilitation, agenda & workshop design.

DAY 2: Energy management, facilitation team management, facilitating an actual Design Thinking workshop, feedback on facilitation skills.

Prerequisite: Service Design Fundamentals, DesignThinkers Bootcamp, or some other design thinking training.


Workshop & agenda design for different types of workshops

  • Problem statements & reframing
  • Facilitation theory, tips and hands-on experience with a real case study
  • Core Design Thinking workshop flow as a starting point for future workshop design

The half-hour, remote coaching session will address specific topics that the participant wants to cover in more depth. Topics could range from workshop design, or curating participants, to coaching on how to engage senior management. The content of the personalized coaching session will be adjusted based on the participant’s needs.


Facilitation is key in running successful Design Thinking sessions that are meant to bring together people from diverse backgrounds to work on specific challenges. Creating space and an environment where people feel confident and can be creative is the key responsibility of the facilitator.

We strongly believe in the principle of ‘Learning by Doing,’ so this training will be a high energy, hands-on event. You’ll be challenged to work in a small team, going through different aspects of facilitating a Design Thinking workshop. You will work with core Design Thinking tools like stakeholder mapping, customer journey mapping, and prototyping. The focus, however, will be on your personal facilitation skills of designing and facilitating Design Thinking workshops.

This video gives you a glimpse of our Facilitation Training with global companies



The facilitators will guide you on the different activities during the Service Design & Design Thinking Facilitation Training.

Marc Bolick leads the US office of DesignThinkers Group, working to help clients find creative solutions to complex problems and to embed design thinking as a strategic advantage in their organizations.

Adriana Dolnyckyj, Founding and Managing Partner of DesignThinkers Group Canada, is a marketer and strategist by profession, and a design thinker innately and by passion.

Robert Bau, was instrumental in building the first BFA and MFA service design programs in the US, and brings more than 15 years of agency and consultancy experience in shaping customer expectations and experiences.

We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process. Our DT professionals can come over to you, we are represented in over 25 countries.


Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.

Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.

The end result is aimed at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.

About this Event

813 West Randolph St.
2nd Floor, Suite 200-B
Chicago, IL 60607

June 21st (8:30am-6:00pm) – June 22nd (8:30am-5:00pm) 2018
Language: English
Maximum participants: Appr. 15


Early Bird Ticket Price $ 1.650,=
until May 13th 2018

Regular Ticket Price Price $ 1.900,=

Prices are intended excluding VAT.

The ticket includes daily lunch, morning and afternoon snacks, and beverages.

A certificate from DesignThinkers Academy is awarded to participants who successfully complete the course.

Discounts available for teams signing up, Non-Profits and Government Organizations.

Contact marc[@]

Sign up now