Course Description
Design Thinking Fundamentals & Facilitation 2-Day Workshop
This 2-day workshop combines our 2 most popular courses; Design Thinking Fundamentals & Design Thinking Facilitation and is ideal for people who are looking to apply a human centred approach to innovation and problem solving for their customers & community.
Day 1 focuses on Design Thinking Fundamentals with participants working on an end to end ‘learn by doing’ challenge experiencing the key stages of Discover, Define, Develop & Deliver. This high energy workshop introduces the process, tools and mindset required to better understand your audiences needs and to provide more desirable human centred solutions.
Day 2 starts with an overview on how to Facilitate Design Thinking sessions and how to harness thought diversity and get the best from mixed audiences. This is followed by an opportunity for each participant to Facilitate a stage of the DT process and receive feedback and tips from their fellow participants and a dedicated DT Facilitator coach.
This 2-day workshop will benefit newcomers to Design Thinkers as well as people with some experience looking for a refresher. All participants receive access to the tools and templates used in the workshop and will receive a globally recognised certificate of completion.
This in person training is available as a public workshop in the advertised locations and in-house workshop for companies looking to upskill groups of 10 and more people.
Early bird pricing available up until 4 weeks out from the advertised workshop. Discounted rates available for multiple people from the same company.
Early Bird Price
AUD $1750 / NZD $1950
Length
2 day
Language
English
Standard Price
AUD $1950 / NZD $2100
Involvement
8 hours a day
Course Type
In-person
DESIGN THINKING IS A PROCESS FOR A CREATIVE PROBLEM SOLVING
Design thinking has a human-centered core. It encourages organizations to focus on the people they’re creating for, which leads to better products, services, and internal processes. When you sit down to create a solution for a business need, the first question should always be what’s the human need behind it?
INTRODUCTION TO DESIGN THINKING
We will go through a short and interactive introduction to Service Design Thinking. During this introduction, we will explore the following questions: What is it, where does it come from? What are the main ‘Schools of Thought’ within Service Design? What are the key case studies? What are the challenges? Where can you find more information?
You’ll also have the opportunity to facilitate and participate as a team member working on a hypothetical challenge that impacts people. Each stage is followed by a reflection round where team members provide their feedback on the facilitator along with tips and advice from a dedicated DTA Facilitator Coach.
We do this by creating a real world learning environment for people of all experience levels to build their own facilitation style in a safe space for creating change.
‘LEARNING BY DOING’
The major part of the day, however, will be focused on hands-on work on a general case using the different tools. The entire course is based on ‘learning-by-doing’, because that is at the core of Design Thinking. Furthermore, the tools we will be using are fundamental in Design Thinking.
The Facilitation Training will be a high energy and hands-on event. You’ll be challenged to work in small teams working on all the different aspects of facilitating workshops. You will be using Design Thinking tools (like Stakeholder Mapping, Customer Journey Mapping, Prototyping), the focus, however, will be on your personal facilitation skills of designing and facilitating Design Thinking workshops.
YOU WILL PRACTICE & EXPERIENCE THE FOLLOWING
Research helps us better understand other people’s perspectives and experiences around your challenge topic. Learn how to craft interview questions and then conduct actual interviews & experience how powerful and insightful an effectively conducted interview can be.
Sense-making is the process of grouping the information that we’ve gained from the interviews and identifying themes from across the range of people, based on their experiences, beliefs and values. For this stage we use a Persona Empathy Map, cumulating in a summary list of the key Gains (Goals) & Pains (Barriers).
Personas are used as the basis for Journey Mapping. Finding out about the objectives, behaviour, attitudes of people is very important for developing improvements or innovations of the services provided.
Journey Mapping allows us to get a deeper insight into customer (or users) needs, perception, experience and motivation. It will answer questions like: What and why are people really trying to achieve? How are they trying to achieve this? What are they experiencing, feeling, while trying to reach the desired outcome?
Challenge Reframing using a ‘How Might We’ sheet provides singled minded clarity on the problem that we are looking to solve and what impact solving this will have.
Ideation is the process of exploring a multitude of different creative territories to help us solve the challenge. For this stage we use a variety of approaches & tools individually & then as a team for the all-important co-creation process.
Prototyping is done to be able to test a service concept in a ‘low tech’ environment with relevant stakeholders. Prototyping can be done by building artefacts from cardboard or paper or by using Lego or role playing.
Digital files of the tools & templates used in the workshops will be shared at the completion of the course and are free of use. All participants also receive a globally recognised certificate of completion.
Meet your instructors
Darryl McClay
Managing Partner DT Academy NZ & AUS and also Partners with other Design Thinking Facilitators
Darryl combines his design thinking expertise with his leadership experience to help people and organizations become more human-centered and focused on creating meaningful experiences.