Course Description
2-Day Employee Experience Design Thinking Training Course (Certificate)
The role of the People function has never been more crucial and exciting, especially as we lead the design of a future of work that is inclusive, engaging, and super-charged by ethical AI. But are we, People professionals (formerly known as HR), equipped with the skills and knowledge required to take on this huge responsibility?
This high-energy 2-Day Employee Experience Design Course will give you a good understanding of how you can apply the Design Thinking principles to relevant Employee Experience challenges.
Check out the full Course Brochure at the bottom of the course page.Got any questions? Don’t hesitate to reach out to us for more information at [email protected]
Early Bird Price
€ 895,00
Preparation time
No preparation time
Language
Turkish
Standard Price
€ 1.095,00
Duration
2 days, 8 hours a day
Course type
In-person
What is this course about?
Deploying successful strategies for employee experience (EX) can generate significant benefits for your organization, including improved business outcomes, increased employee satisfaction, and enhanced innovation.
If you want to win outside, you should start inside. As we all know, the success of a company is defined by the customer experience (CX), but the customer experience is delivered by your employees.
This 2-Day Employee Experience Design Course will bring you the latest insights and best practices on Design Thinking. Design Thinking can help organizations create a more engaging, personalized, and human-centered employee experience.
This course is for HR, FM, Communication and IT professionals who want to gain more insights into Design Thinking and as a result demonstrate how they can apply this new methodology in their organization. How can you develop a strategic employee-focused vision? How can you design experiences that will have an impact on the well-being and engagement of employees? These are interesting challenges where you can use Design Thinking at its best.
We craft with a Designer’s Mindset
Our goal is to unlock your challenges and create lasting impact. With our practical approach, we empower you to lead change, providing the tools to identify beneficial opportunities and nurture valuable solutions.
What will you learn in this course?
Discover the tools and techniques you need to design the Employees’ Experience that will work best in your organization. With personal coaching and feedback, you’ll be able to use your strengths to innovate in your organization.
Discover
Welcome
Introduction Employee Experience & Design Thinking
Research Plan
Stakeholder Mapping
Define
Research
Persona Building
Employee Journey Mapping
Opportunity Areas
Develop
Ideation
Problem Framing
Brainstorming
Service Scenarios
Deliver
Prototyping
Pitching
Iteration
Reflection
Who is this course for?
This course is designed for:
HR, FM, IT and communication Professionals...
...seeking to develop and integrate cutting edge creative practices into their employee journey processes and culture
People & Culture Managers...
…looking for new tools to structure their employee journey and collaboration processes
Managers or Team Leaders...
…who want to discover what Design Thinking can offer their team in being more employee-centered
No previous experience or knowledge required
Who are the coaches for this course?
You will be guided through the course by our highly experienced Facilitators. They have years of experience in working with Design Thinking and know the tips & tricks on how to implement the knowledge in your organization.
Betül Yılmaz
Betül has over 23 years of experience across customer experience, sales, business development, product development, marketing, performance management, finance, digital banking and business solutions. She has completed a wide range of professional certifications and development programmes throughout her career. As a Certified Customer Experience Professional (CCXP), Betül is also actively involved with the Customer Experience Professionals Association (CXPA).
Fergül Omaç Guyard
Fergül is a customer experience, marketing, strategy and management professional with over 23 years of experience in marketing, business development and market strategy. Throughout her career, she has completed a range of professional certifications and executive education programmes. After holding various mid- and senior-level management positions in global companies, she founded her own venture, where she now brings her experience to professionals and organisations.
Kumsal Kurt
Kumsal is a service design consultant, and facilitator with an MSc in Design for Interaction from TU Delft. Her background spans service design, design research, product innovation and branding across sectors including financial services, AI-powered EdTech, government services, retail, and FMCG. She integrates service design, visual facilitation, contextmapping and AI-augmented co-creation to help teams ask why, challenge assumptions, build shared understanding, and identify clearer ways forward. She is also a passionate advocate for design for social impact.
CERTIFICATE
After successful completion of the 2-Day Employee Experience Design Course, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.
