DesignThinkers Academy - Amsterdam (Global Head Office)

Highlighted Courses

Nov

5-Day Online DT Global Bootcamp Week

Online, 9:00am-6:00pm

Nov

3-Week Online DT Facilitation Course

Online, 1:30pm-4:00pm

Nov

5-Week Online DT Fundamentals Course

Online, 10:00am-12:00pm

Nov

2-Modules Online Customer Journey Mapping

Online, 9:30am-12:00pm

Jan

2-Day Design Thinking Fundamentals Course

Amsterdam, 9:00am-6:00pm

Jan

2-Day Design Thinking Facilitation Course

Amsterdam, 9:00am-6:00pm

Feb

2-Day Employee Experience Design Course

Amsterdam, 9:00am-6:00pm

In the spotlight

2-Day Design Thinking Facilitation Course (Certificate)

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Learn how to facilitate workshop sessions yourself following the Design Thinking principles for mixed audiences.

You have a good understanding of Design Thinking, know about the tools and applied them in practice.

But how to facilitate a Design Thinking workshop for others? How to design a high-energy learning flow and what to do with group dynamics? That calls for a different skill set.

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Incompany Design Thinking Services

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Is becoming more creative and productive a primary goal for you and your team? We offer tailor-made programs to help your organization build the necessary skills and mindset to kick-start bold innovation.

Our DT, Agile and Innovation experts deliver high-energy (online) programs from Brussels to New York, from Dubai to Amsterdam for diverse clients such as SAP, Coca-Cola, Cartier, Philips, P&G, MasterCard, Bacardi, ING, PwC, Gucci, Samsung, GE Healthcare, Nike, L’Oréal and many more.

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Why Design Thinking?

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To stay competitive organisations need to reassess the way they are structured, function and build relationships with customers.

Design Thinking is a human-centered mindset to develop and deliver innovative ideas and solutions to complicated problems.

It provides useful and holistic methods and tools to bridge the gap between people & organisations. Ideally nobody will talk about Design Thinking, because it is part of what you do, it is part of your DNA.

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5-Day DesignThinkers Global Bootcamp Week (Certificate)

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The Global DesignThinkers Bootcamp offers you a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners from the Business, Design and Academic world.

It provides a combination of Masterclasses, in-depth knowledge of Service Design & Design Thinking Tools and Methodology and human-centered collaboration. The main goal of the DT Bootcamp is to guide you through our ‘learning-by-doing’ method by giving you key insights in how to apply Service Design Thinking.

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Leading change with sustainable innovation

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We guide organizations in executing their innovation strategy. Having a strategy is only the beginning: we will assist you in establishing the framework that enables your team to continuously deliver innovative services for your clients.

Our team are experts on today’s innovation jargon – agile, customer journey, co-creation, lean startup, to mention a few. Our unique approach is reflected in the way we use these tools to dramatically shift the focus on your clients as well as to your strategic objectives. Your organization, your clients, your strategy. In a reinvented way.

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Learn & Develop library (Alumni only)

Ready to explore?

Our DesignThinkers Academy Alumni will get exclusive access to our Online Learning environment. Here you can explore our tools, mindsetters, articles, publications, inspirational videos and relevant upcoming global Design Thinking events. If you need any help, please reach out to us.

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Browse our catalogue

5-Day DesignThinkers Global Bootcamp Week (Certificate)

The Global DT Bootcamp provides a unique opportunity of combining Service Design, Design Thinking and Masterclasses...

2-Day Design Thinking Facilitation Course (Certificate)

Learn how to facilitate workshops following the Design Thinking principles for mixed audiences...

5-Week Online DT Fundamentals Course (Certificate)

You will be working virtually on a challenge under live guidance of our skilled facilitators. With a combination of live classroom...

3-Week Online Design Thinking Facilitation Course (Certificate)

Interactive way to learn how to facilitate with the opportunity to carefully reflect on your own skills as well as provide...

5-Day Online DesignThinkers Global Bootcamp (Certificate)

The Global Online DT Bootcamp provides a unique opportunity of combining Service Design, Design Thinking and Masterclasses...

2-Day Design Thinking Fundamentals (Certificate)

This high-energy Design Thinking Fundamentals course will give you a common level of understanding...

5-Modules Online Future Leadership Skills (Certificate)

You will be working virtually on a challenge under live guidance of our skilled facilitators. With a combination of live classroom...

All Our Courses

Browse all our Design Thinking courses.

Pitch Your Course

Please reach out to us if you have an interesting course to offer.

"Why did we not apply Design Thinking earlier at ISO? A very powerful methodology. Great investment to accelerate career development."

Boris Maggia, ISO

Cases

DT in Financial Services

How can we support ING in a human-centred way improving services in the financial industry?

ING is preparing for the future whatever the speed of change. With facilitation of DesignThinkers we accelerated an innovation process that embeds the users’ perspective in product & service development and successfully combining Lean, Agile & Scrum with Design Thinking. In order to enable ING to bring relevant solutions to the market faster.

ACCELERATORS, CAPABILITY & TEAM BUILDING
1000+ PEOPLE REACHED
THE NETHERLANDS, SPAIN, GERMANY & ROMANIA

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CJM for Hospitality Services

How can we improve the service delivery by using customer journey mapping as a redesigning tool?

The main objective for DesignThinkers included training and coaching a team of marketing specialists and managers of MOS Burger. Providing facilitation for qualitative research in a co-creation setting and designing new innovative future customer journey scenarios. To underpin its focus on helping the Taiwanese service industry become more innovative.

QUALITATIVE RESEARCH & CJM DEVELOPMENT
500+ PEOPLE REACHED
TAIWAN & JAPAN

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Play Video

Human-Centered HR Approach

How can we stimulate the employee experience within Randstad to optimize client relationships?

Randstad brings clients back in the spotlight by opening The Kitchen, a creative space where employees can experiment with various ingredients to optimise the customer experience. Cooperation with DesignThinkers led to a solid foundation for a tailor-made training programme, including toolkit, followed by a long-term strategy and coaching on the job.

CREATIVE SPACE, CAPABILITY BUILDING & IMPLEMENTATION
350+ PEOPLE REACHED
THE NETHERLANDS

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Play Video

DT in HR for Beverage Industry

How can we support the Global Coca-Cola HR Department in redesigning its employee services?

DesignThinkers facilitated the redesign of Coca-Cola HR & the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? Resulting in improved service scenarios for hiring and on-boarding for new Coca-Cola employees worldwide. The main outcome is a set of prototypes & roadmaps on how to implement these pilots.

ACCELERATORS, PROCESS DESIGN & REMOTE COACHING
500+ PEOPLE REACHED
EMEA, USA & BALTIC STATES

Find out

Download Article

Play Video

DT in Luxury Retail

How to improve the Cartier employee experience adapting to their functional & emotional needs?

The employee journey project involved relevant stakeholders from the different departments of the Cartier global organization. In order to allow the co-creation of shared solutions and their active engagement. In a learning-by-doing manner, participants were guided through a design process that enabled them to visualise future scenarios.

DESIGN SPRINTS, CAPABILITY & TEAM BUILDING
150+ PEOPLE REACHED
AMSTERDAM, PARIS, MIAMI & NEW YORK

Find out

Download Article

Play Video

Our Clients

October

Oct

2-Week Design Thinking for Lean Course

South Africa, 2:00pm-4:30pm

Oct

2-Day Design Thinking Fundamentals

Bucharest, 9:00am-5:00pm

Oct

1-Day Customer Journey Mapping Workshop

Auckland, 9:00am-5:30pm

Oct

1-Day Design Thinking Fundamentals Workshop

Wellington, 9:00am-5:30pm

Oct

2-Week Online DT Fundamentals Course

Greece, 3:00pm-5:30pm

November

Nov

3-Week Design Thinking Facilitation Course

South Africa, 9:00am-12:00pm

Nov

5-Day Online DT Global Bootcamp Week

Online, 9:00am-6:00pm

Nov

1-Day Customer Journey Mapping Workshop

Wellington, 9:00am-5:30pm

Nov

3-Week Online DT Facilitation Course

Online, 1:30pm-4:00pm

Nov

2-Week Online DT Fundamentals Course

Ukraine, 12:00pm-2:30pm

Nov

2-Day Design Thinking Facilitation Workshop

Wellington, 9:00am-5:30pm

Nov

5-Week Online DT Fundamentals Course

Online, 10:00am-12:00pm

Nov

2-Day Design Thinking Fundamentals Course

Timișoara, 9:00am-5:00pm

December

Dec

Online Design Thinking Facilitation Course

USA, 11:00am-2:00pm

Dec

1-Week Special Edition Online DT Facilitation

Online, 9:30am-11:00am

Dec

2-Day Design Thinking Facilitation Course

Antwerp, 9:00am-6:00pm

January 2021

Jan

5-Week Online DT Fundamentals Course

Online, 9:30am-11:00am

Jan

2-Day Design Thinking Fundamentals Course

Amsterdam, 9:00am-6:00pm

Jan

5-Week Online DT Fundamentals Course

Canada, 10:00am-12:00pm

Jan

Design Thinking for Customer Experience

2 Half-Days, 1:00pm-5:00pm

Jan

3-Week Online DT Facilitation Course

Online, 2:30pm-5:00pm

Jan

2-week Online DT for Customer Experience

South Africa, 9:30am-12:00pm

Jan

2-Day Design Thinking Facilitation Course

Amsterdam, 9:00am-6:00pm

Jan

2-Modules Online Customer Journey Mapping

Canada, 9:30am-12:00pm

February 2021

Feb

2-Week Online Effective Storytelling Course

South Africa, 9:30am-11:30am

Feb

1-Day Customer Journey Mapping Course

Amsterdam, 9:00am-6:00pm

Feb

2-Daagse Design Thinking Fundamentals

Amsterdam, 9:00am-6:00pm

Feb

2-Day Employee Experience Design Course

Amsterdam, 9:00am-6:00pm

Feb

Online Design Thinking Intensive Course

USA, 11:00am-4:00pm

March 2021

Mar

1-Day Design Thinking Fundamentals Workshop

Auckland, 9:00am-5:30pm

Mar

2-Day Co-creation & Design Thinking in Sales

Amsterdam, 9:00am-6:00pm

Mar

2-Day Design Thinking Facilitation Workshop

Auckland, 9:00am-5:30pm

Mar

2 Daagse Design Thinking Fundamentals Training

Amsterdam, 9:00am-6:00pm

Mar

1-Day Design Thinking Fundamentals Workshop

Auckland, 9:00am-5:30pm

Mar

2-Day Design Thinking Facilitation Workshop

Wellington, 9:00am-5:30pm

May 2021

May

Executive School 'This is Service Design Doing'

Amsterdam, 9:00am-6:00pm

June 2021

Jun

Design Thinking Conference 2021

Amsterdam, 9:00am-6:00pm

See full calendar

Meet our team members

Marjo Staring

Marjo is Managing Partner and Co-Founder at DesignThinkers. She holds a MSc in International Sociology and a Master of Arts in human-centered design.

Jeroen van der Weide

Jeroen is Partner & Senior Facilitator, facilitating teams and designing creative processes and brainstorm sessions. He has a MA in Dutch Theatre, Film & Communications.

Tim Schuurman

Tim, Co-Owner at DT Academy, has extensive experience in designing and implementing concepts, holding a MBA & MSc in Business and Financial Management.

Anne-Marie Kaandorp

Anne-Marie is our Manager Operations, responsible for managing and developing our Curriculum to ensure it achieves the highest possible standards of excellence.

Thomas de Bresser

Thomas de Bresser is Senior Facilitator & Innovation Coach with extensive experience within corporates such as Philips and Canon in marketing and innovation.

Arne van Oosterom

Arne, Co-Founder, is considered a pioneer & thought leader in Service Design and Design Thinking, successfully merging Business and Creative Thinking.

Marcello Risolo

Marcello is UX Researcher & Designer at DesignThinkers with an Italian/Swedish background and a degree from TU Delft and Politecnico Milan.

Daphne Lamberts

Daphne, Service Development Lead, optimizes course content and is an enthusiastic facilitator of (online) programs with a MA in Concept Development & Trend Research.

Kyra Pieters

Kyra, Marketing & Event Manager, is responsible for the organization of our annual DT Conference and all marketing and communications of DesignThinkers.

Ilana van de Boel

Ilana, Client Strategy Lead, is first point of contact for clients and in charge of the development of our incompany services, with a MA in Cultural Management.

Hui Ling Fu

Ling, Service Designer, works on the development of our digital touch points and services, while keeping a strong focus on the clients’ perspective.

Marjolein van Eersel

Marjolein, Senior Facilitator at Design Thinkers, has a solid expertise in embedding an innovation mindset, process, tools and ways of working in global corporate environments.

Alwin Put

Alwin is founder of DesignThinkers Belgium and an experienced facilitator across the Benelux. He has years of experience in corporate environments and hospitality industry.

Yuen Yen Tsai

Yuen Yen is Senior Facilitator with extensive experience in helping ‘fixed’ mindsets in organizations become ‘growth’ mindsets using playfulness and creativity.

Pedro Janeiro

Pedro is Head of Global Accounts for DesignThinkers and proud to have delivered trainings for corporations such as Coca-Cola, Nespresso, IBM, Sap & many more.

Maarten Jurriaanse

Maarten is Senior Facilitator at DesignThinkers Academy. He has a background in branding strategy with a MSc in Corporate Communications.

David Kester

David is Partner of DesignThinkers Academy London. He worked in the creative industries for 25 years and is former Chief Executive of the UK Design Council.

Arnoud Koning

Arnoud is an experienced coach & facilitator. He set up a global Design Thinking program within Procter & Gamble’s Global Business Services organization.

Christof Zürn

Christof is Chief Design Officer of the Design Thinking Centre in Amsterdam, creating space for teams to reflect, co-create and seek change & innovation.

Els Dragt

Els is a Trend Researcher with over fifteen years of experience in spotting and analyzing seeds of change for (inter)national clients, from non-profit to commercial.

Marc Stickdorn

Marc is CEO of More than Metrics, a company creating software for Service Design. He helps organizations to embed Service Design in their processes & culture.

"The DT Bootcamp is refreshing, informative and fun. The right mix of theory and practice and the program never boring. The international setting and participants from different business sectors provide you with special insights."

Hans Buursink, Nationale Nederlanden