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5-Day DesignThinkers Global Bootcamp Week (Certificate)

The DesignThinkers Bootcamp offers a unique team of internationally recognized and highly experienced...

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2-Day Course Design Thinking Fundamentals (Certificate)

This high-energy Design Thinking Fundamentals course will give you a common level of understanding...

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2-Day Design Thinking Facilitation Course (Certificate)

Learn how to facilitate workshops following the Design Thinking principles for mixed audiences...

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4-Month Creative Leadership Program I 4 Modules

The Creative Leadership Program, powered by DesignThinkers Academy, is a hybrid program in leadership and strategic design...

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1-Day High-Energy Customer Journey Mapping Course

This high energy 1-day course will give you a common level of understanding of the Design Thinking...

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Executive School 'This is Service Design Doing'

Learn how to apply Service Design Thinking to the rapid innovation of Customer Experiences in...

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Design Thinking Conference Amsterdam Tobacco Theater

For Whom? For Design Thinking professionals who practice what they preach in their own organizations...

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"Why did we not apply Design Thinking earlier at ISO? A very powerful methodology. Great investment to accelerate career development”

Boris Maggia, ISO

Cases

DT in Financial Services

How can we support ING in a human-centred way improving services in the financial industry?

ING is preparing for the future whatever the speed of change. With facilitation of DesignThinkers we accelerated an innovation process that embeds the users’ perspective in product & service development and successfully combining Lean, Agile & Scrum with Design Thinking. In order to enable ING to bring relevant solutions to the market faster.

ACCELERATORS, CAPABILITY & TEAM BUILDING
1000+ PEOPLE REACHED
THE NETHERLANDS, SPAIN, GERMANY & ROMANIA

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DT in Luxury Retail

How to improve the Cartier employee experience adapting to their functional & emotional needs?

The employee journey project involved relevant stakeholders from the different departments of the Cartier global organization. In order to allow the co-creation of shared solutions and their active engagement. In a learning-by-doing manner, participants were guided through a design process that enabled them to visualise future scenarios.

DESIGN SPRINTS, CAPABILITY & TEAM BUILDING
150+ PEOPLE REACHED
AMSTERDAM, PARIS, MIAMI & NEW YORK

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DT in HR for Beverage Industry

How can we support the Global Coca-Cola HR Department in redesigning its employee services?

DesignThinkers facilitated the redesign of Coca-Cola HR & the employee ecosystem. How can we demonstrate a human touch in the digital world we work in? Resulting in improved service scenarios for hiring and on-boarding for new Coca-Cola employees worldwide. The main outcome is a set of prototypes & roadmaps on how to implement these pilots.

ACCELERATORS, PROCESS DESIGN & REMOTE COACHING
500+ PEOPLE REACHED
EMEA, USA & BALTIC STATES

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CJM for Hospitality Services

How can we improve the service delivery by using customer journey mapping as a redesigning tool?

The main objective for DesignThinkers included training and coaching a team of marketing specialists and managers of MOS Burger. Providing facilitation for qualitative research in a co-creation setting and designing new innovative future customer journey scenarios. To underpin its focus on helping the Taiwanese service industry become more innovative.

QUALITATIVE RESEARCH & CJM DEVELOPMENT
500+ PEOPLE REACHED
TAIWAN & JAPAN

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Human-Centered HR Approach

How can we stimulate a human-centred attitude within Randstad to optimize client relationships?

Randstad brings clients back in the spotlight by opening The Kitchen, a creative space where employees can experiment with various ingredients to optimise the customer experience. Cooperation with DesignThinkers led to a solid foundation for a tailor-made training programme, including toolkit, followed by a long-term strategy and coaching on the job.

CREATIVE SPACE, CAPABILITY BUILDING & IMPLEMENTATION
350+ PEOPLE REACHED
THE NETHERLANDS

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"The DT Bootcamp is refreshing, informative and fun. The right mix of theory and practice and the program never boring. The international setting and participants from different business sectors provide you with special insights."

Hans Buursink, Nationale Nederlanden

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The DesignThinkers Academy Newsletter is the easiest way to keep up-to-date with the DT courses and events organized, not only by the DT Academy, but also by members of the Design Thinking Community working in the Design Thinking and Service Design field all around the globe.

We will inspire you with articles, publications and videos. Please reach out to us if you would like to contribute to the next issue. We are always looking for interesting content to share.