Course Description

2-Day Design Thinking Facilitation Course, Bucharest, November 2020

(Romanian spoken) Learn how to facilitate Design Thinking workshop sessions for mixed audiences in this 2-day high energy course for Design Thinking practitioners. So you read all the books and articles on Service Design & Design Thinking. You attended a few training sessions. You listened to inspirational keynote speakers at conferences. You know many great case studies. You get it. But how to facilitate a Design Thinking session? How to design a high energy learning flow? That calls for a different skill set. DesignThinkers Academy can help you out.

We designed a ‘Learning by Doing’ experience in a 2-day setting followed by Personal Online Coaching sessions for you to learn how to facilitate Design Thinking workshop sessions for mixed audiences. The activities for the 2-day training are a balanced mix of theory and practice:

Day 1:
Facility Skill Assessment, Workshop Types, Core Design Thinking Workshop Flow, Problem Statement Definition & Art of Facilitation, Agenda & Workshop Design;

Day 2:
Energy Management, Facilitation Team Management, Facilitating an actual Design Thinking workshop, Feedback on Facilitation Skills.


Facilitation is key in running successful Design Thinking workshop sessions, which are meant to bring together people from diverse backgrounds to work on specific challenges. Creating space and environment where people feel confident and can be creative is the key responsibility for the facilitator.

We strongly believe in ‘Learning by Doing’, so the Facilitation Training will be a high energy and hands-on event. You’ll be challenged to work in small teams working on all the different aspects of facilitating workshops. You will be using Design Thinking tools (like Stakeholder Mapping, Customer Journey Mapping, Prototyping), the focus however will be on your personal facilitation skills of designing and facilitating Design Thinking workshops.

This video gives you a glimpse on our Facilitation Trainings with global companies:


Workshop & Agenda Design for different type of workshops; Problem Statements & Reframing; Facilitation Theory, Tips and Hands-on Experience with a Real Case Study; Core Design Thinking workshop flow as starting point for Future Workshop Design.


Workshop Design and review of the participant’s workshop examples, Advanced Facilitation Techniques and Turning Workshop Results into Action Steps. The content of the Online Coaching Reconnect Session will be adjusted based on the participants’ needs.


The facilitators will guide you on the different activities during the Service Design Thinking Facilitation Training.

Lacramioara Loghin, Co-Founder and Facilitator at DesignThinkers Academy Bucharest, translates insights through co-creation sessions to identify solutions for a happy customer.

Adela Cristea,  experienced business consultant and trainer, with a consistent background in assisting start-ups and business developments, teaching entrepreneurship and leadership practices within corporate environments and co-founder of DesignThinkers Academy Bucharest.


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