Course Description
2-Week Online Design Thinking Fundamentals Course November 2020 (UA)
(Russian spoken) This interactive online course will equip you with the Design Thinking mindset, tools and skills to kick-start bold innovation. You will be working virtually on a human-centered challenge under live guidance of our skilled facilitators. With a combination of live classroom sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work.
You can find more details about the content, in Russian language here: https://conference.4service.group/workshop-sd/
KEY BENEFITS
Learning and working alongside leading coaches;
Opportunity to use the down time to up-skill the workforce;
No need to travel;
Get introduced to new tools and methods for your teams to keep collaborating virtually;
Work with colleagues geographically dispersed, with whom you don’t usually interact;
Spread over 6 bite-sized 2-hour sessions, this course format is less disruptive to regular work rhythm;
Same fun & interactive classroom experience, now live & online
OUR APPROACH
You’ll be introduced to Design Thinking by directly experiencing a set of tools and methods under the guidance of our leading coaches, which you can then use to shape and improve the services you offer.
You will gain a foundational understanding of the principles and mindsets that underpin Design Thinking, and you will gain practical experience with Design Thinking’s key tools and processes. Armed with this new understanding, you’ll return to work with an approach that reaches for more engaging, open-minded, expansive and human-centric solutions.
All tools covered will be made available to you, so that you can take these and start applying them the very next day after the course on your personal or work life.
The course takes place in 7 sessions (including on-boarding).
You can find more details about the content here: https://conference.4service.group/workshop-sd/
DESIGN THINKING IS A PROCESS FOR A CREATIVE PROBLEM SOLVING
Design thinking has a human-centered core. It encourages organizations to focus on the people they’re creating for, which leads to better products, services, and internal processes. When you sit down to create a solution for a business need, the first question should always be what’s the human need behind it?
Program 2 Weeks Online Design Thinking Fundamentals Course (Certificate)
The course consists out of Modules, focusing on the 4 stages of Design Thinking: Discover, Define, Design, Deliver. Each week consists of interactive online classrooms sessions, followed by group work.
On boarding
We find it very important that you feel comfortable, secure and motivated to work together for the upcoming weeks in this online learning journey. Therefore we have incorporated a short on boarding session.
Module 1: Discover
We will kick off with an introduction to the Design Thinking principles, tools and best practices. Then we will dive into the challenge using tools such as Design Research, Stakeholder Map and Mind Map. We will wrap up the Discovery Phase by creating strong Personas.
Module 2: Define
This phase is dedicated to finding interesting opportunity areas: understanding frustrations to find problems that are worth solving. Using the Customer Journey Map we can identify impactful moments within the decision-making process. With that knowledge we can proceed to reframe the challenge into a Problem Statement.
Module 3: Develop
Now that we have a good understanding of the problem area, it’s time to develop new solutions. Ideation! We will work with several ‘divergent thinking’ tools and cluster these ideas in an Idea Priority Map. The following step will be to prototype these ideas using Service Scenarios.
Module 4: Deliver
The final module we will focus on testing the prototypes and improving the concept. This iterative process will be concluded by making a strong pitch. We conclude our classroom sessions with time to reflect and develop your personal implementation plan.
Certificate
After completing the program and assignments you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use. A certificate from DesignThinkers Academy is awarded to participants who successfully complete the course.
‘LEARNING BY DOING’
The major part of the two days, however, will be spent on hands-on work on the case using the different tools. It is really ‘learning by doing’, because that is at the core of Design Thinking. The tools we will practice are fundamental in Design Thinking.
During the course you will be working on a general case but you can also bring in your own case or challenges and reflect during the course on how you would integrate design thinking in your own case.
TRAINERS
Alina Andreieva, business development director 4Service Group, DesignThinkers Academy business partner, co-facilitator and trainer, with a consistent background of customer oriented programs and client service standards development, moderator of strategic sessions