Course Description
2-Day Employee Experience Design Thinking Training Course (Certificate)*, Bucharest
The role of the People function has never been more crucial and exciting, especially as we lead the design of a future of work that is inclusive, engaging, and super-charged by ethical AI. But are we, People professionals (formerly known as HR), equipped with the skills and knowledge required to take on this huge responsibility?
This high-energy 2-Day Employee Experience Design Course will give you a good understanding of how you can apply the Design Thinking principles to relevant Employee Experience challenges.
Download the full brochure here!
Early Bird Price
€ 590,00 (limited)
Length
2 days
Language
Romanian
Standard Price
€ 690,00
Involvement
8 hours a day
Course Type
In-person
About this course
Deploying successful strategies for employee experience (EX) can generate significant benefits for your organization, including improved business outcomes, increased employee satisfaction, and enhanced innovation.
If you want to win outside, you should start inside. As we all know, the success of a company is defined by the customer experience (CX), but the customer experience is delivered by your employees.
This 2-Day Employee Experience Design Course will bring you the latest insights and best practices on Design Thinking. Design Thinking can help organizations create a more engaging, personalized, and human-centered employee experience.
This course is for HR, FM, Communication and IT professionals who want to gain more insights into Design Thinking and as a result demonstrate how they can apply this new methodology in their organization. How can you develop a strategic employee-focused vision? How can you design experiences that will have an impact on the well-being and engagement of employees? These are interesting challenges where you can use Design Thinking at its best.
We craft with a Designer’s Mindset
Our goal is to unlock your challenges and create lasting impact. With our practical approach, we empower you to lead change, providing the tools to identify beneficial opportunities and nurture valuable solutions.
What you'll learn
Discover the tools and techniques you need to design the Employees’ Experience that will work best in your organization. With personal coaching and feedback, you’ll be able to use your strengths to innovate in your organization.
Discover
Welcome
Introduction Employee Experience & Design Thinking
Research Plan
Stakeholder Mapping
Define
Research
Persona Building
Employee Journey Mapping
Opportunity Areas
Develop
Ideation
Problem Framing
Brainstorming
Service Scenarios
Deliver
Prototyping
Pitching
Iteration
Reflection
Participant profile
This course is designed for:
HR, FM, IT and communication Professionals...
...seeking to develop and integrate cutting edge creative practices into their employee journey processes and culture
People & Culture Managers...
…looking for new tools to structure their employee journey and collaboration processes
Managers or Team Leaders...
…who want to discover what Design Thinking can offer their team in being more employee-centered
No previous experience or knowledge required
Meet your instructors
You will be guided through the course by our highly experienced Facilitators. They have years of experience in working with Design Thinking and know the tips & tricks on how to implement the knowledge in your organization.
Lăcrămioara Loghin
Co-founder & Senior Facilitator DT Academy Eastern Europe
Lăcrămioara has a strong background as a research specialist and her passion is to talk to customers as real people with real problems. Her main driver as co-founder of DesignThinkers Academy Eastern Europe and facilitator is to translate the insights from the customers and create better solutions (products, services) for them.
Julien Zidaru
Senior Partner and Facilitator at Design Thinkers Academy Eastern Europe
He has extensive experience of team management and business consultancy with strong background in customer experience and market intelligence.
Adela Cristea
Co-Founder DesignThinkers Academy Eastern Europe
Co-Founder and Facilitator at DT Academy Eastern Europe. She is an experienced business consultant teaching entrepreneurship and leadership within corporate environments.
Diana Simion
Trainer and marketing research consultant
Diana Simion is trainer and marketing research consultant, with a PhD in communication studies and strong background in academic and marketing research. She is mostly interested in approaching the consumer behavior within the broader dynamics of the digital-driven society and the socio-cultural trends that impact the customer experience.
Adina Almăjanu
Senior Facilitator
Professionally, Adina's experience comes mainly from the human resources and training field, being for many years a trainer and project coordinator in international youth programs (e.g.: Erasmus), or trainer and human resources consultant in national and international projects, for private companies and NGOs.
Certificate
After successful completion of the 2-Day Employee Experience Design Course, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.
