Course Description

Salesforce | Design Thinking Facilitation Training Course (Certificate)

Dedicated to Salesforce employees, this course walks you through how to facilitate workshops following the Design Thinking principles for mixed audiences. In this high-energy course, you will learn how to guide groups in a Salesforce Design Thinking session.

Early Bird Price

Eligible for educational reimbursement


DT Fundamentals or ACT course: DT



Standard Price



2 days, 8 hours a day

Course type

In person

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Tailor-made coaching around your challenge

About this course

Facilitation is key in running successful Salesforce Design Thinking workshop sessions. Creating a space and an environment which people feel confident and can be creative in is the key responsibility of the Facilitator. Throughout the course you will be challenged to work in small teams to practice all aspects of facilitating workshops.

While you will be using Design Thinking tools (e.g. Stakeholder Mapping, Customer Journey Mapping, Prototyping), the focus will be on your personal facilitation skills of designing and facilitating Salesforce Design Thinking workshops.

What you'll learn

During the two days, you will practice various aspects of facilitating Salesforce Design Thinking sessions by working on a challenge. With a strong focus on your personal facilitation style, group dynamics, energizers and mindsetters, you will learn how to run high-energy and effective workshops for mixed audiences.

*The programme also includes a group dinner at the end of the first day.

Online Briefing Session

1-hour online session
Introducing program & tools
Assigning teams

Welcome & Self Assessment

Facilitation Principles
Facilitation Opportunities

Mindsetters & Appearance

Energy Management
Personal Presentation
Facilitation Opportunities

Develop & Team Dynamics

Problem Framing
Managing Groups
Facilitation Opportunities

Implement & Personal Plan

Facilitation Opportunities
Action Plans
Personal Coaching

Coaching Session

Follow-up call with facilitators to discuss any challenges you experience regarding your on-the-job Facilitation Opportunity

Participant profile

This course is designed for:

Solution engineers...

... who want to improve their skills to facilitate co-creation sessions with their clients

Customer Success Managers...

...who want to integrate Design Thinking tools in their client-facing workshops


...aspiring to guide Design Thinking sessions with confidence

Account Executives…

...looking for advice and guidance on how to integrate Design Thinking in projects

Any Salesforce employee...

...looking to incorporate DT at work


After successful completion of the 2-Day Design Thinking Facilitation course, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.

Online Facilitation Course

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Choose your session


Request Incompany

Tailor-made coaching around your challenge

Course leaflet