Course Description
Empathy-Powered Design Thinking Supported by AI
Empathy-Powered Design Thinking Supported by AI
Human at the core. AI at your side.
This highly interactive 2-day course equips you with the Design Thinking mindset, tools and skills to solve real-world challenges and kick-start bold innovation.
You will experience the complete Design Thinking process while discovering how Artificial Intelligence can enhance and accelerate the way we research, make sense of information, generate ideas, prototype and learn from feedback.
At the heart of the course remains what Design Thinking does best: understanding people. AI provides speed, scale and new possibilities, while human empathy, creativity, critical thinking and judgement guide the decisions that matter.
Through hands-on learning, collaboration and experimentation, you will leave ready to apply human-centred Design Thinking with the intelligent use of AI in your work immediately.
Length
2 days
Language
English
Standard Price
S$599
Involvement
7 hours a day
Course Type
In-person
ABOUT THIS COURSE
Design Thinking is more than a process, it is a human-centred mindset for understanding complex challenges and creating solutions that are meaningful to the people they serve.
In this immersive two-day course, you will learn by doing, working through the DesignThinkers Academy methodology of Discover, Define, Design and Deliver. You will practise essential tools including Stakeholder Mapping, Personas, Customer Journey Mapping, Problem Statements, Ideation, Service Scenarios, Prototyping and Testing.
Alongside these established methods, you will explore how AI can support the Design Thinking journey. AI can help organise research, uncover patterns, explore alternative perspectives, expand ideas and rapidly bring concepts to life. Importantly, participants will also learn when not to rely on AI and why direct engagement with users remains fundamental to good design.
Throughout the course, the emphasis remains firmly on human capabilities: empathy, curiosity, creative confidence, collaboration, critical thinking and ethical judgement. AI becomes an innovation partner—not a substitute for understanding people.
You will work collaboratively on an engaging challenge, moving from initial research and insights through to ideas, prototypes and testing. Where appropriate, AI tools will be introduced as practical accelerators within each stage.
By combining the proven DesignThinkers Academy approach with contemporary AI capabilities, this course prepares you to practise Design Thinking in a world where the ability to combine human insight with intelligent technology is becoming increasingly important.
What you'll learn
Over two days, you will learn how to apply Design Thinking to real-world challenges while understanding how AI can enhance different stages of the innovation process.
You will learn to:
- Put people first – develop empathy by listening, observing and understanding users.
- Discover meaningful insights – conduct design research, map stakeholders and develop personas.
- Define the right problem – interpret research, identify patterns, uncover opportunity areas and frame clear problem statements.
- Generate better possibilities – apply proven ideation techniques.
- Turn ideas into tangible experiences – rapidly develop service scenarios, artefacts and prototypes.
- Test, learn and improve – gather feedback and iterate solutions.
- Use AI responsibly within Design Thinking – recognise issues including bias, privacy, accuracy, transparency and the importance of retaining human oversight.
- Build creative confidence – become comfortable experimenting, collaborating, learning from failure and working through uncertainty.
By the end of the course, you will understand not only how to use Design Thinking, but how to combine its distinctly human strengths with AI to work faster, explore further and create more meaningful innovation.
Welcome & Kick-off
Meet the team
Energizers
Introducing DT
Keynote & Cases
Discover
Briefing & Research
Design Research
Stakeholder Map
Personas
Define
Framing the problem
Opportunity Areas
Customer Journey Map
Problem Statement
Design
Ideation & Prototyping
Idea Priority Map
Service Scenarios
Artefacts
Deliver
Testing & Pitching
Testing the pilot
Pitch
Reflection & Celebration
Meet your instructors
Our DesignThinkers Academy facilitators bring Design Thinking to life through experience, facilitation and learning-by-doing.
Rather than simply teaching a process, they create an environment where participants can practise observing, questioning, experimenting, collaborating and learning from one another. Drawing from real-world innovation projects, they help participants understand not only how Design Thinking tools work, but when and why to use them.
With AI increasingly becoming part of the way we research, create and work, our facilitators will also guide participants in using AI purposefully throughout the Design Thinking process. The focus is not on becoming an AI specialist or simply learning prompts. Instead, participants will learn how to determine where AI adds value, where human involvement is essential, and how the two can work effectively together.
Throughout the course, our instructors reinforce a fundamental DesignThinkers Academy principle:
Technology may accelerate the process, but people remain at the centre of innovation.
Participants leave with the confidence to combine human empathy, creative thinking and sound judgement with the speed and possibilities offered by AI—making Design Thinking immediately relevant to today’s workplace.
Daryl Lim
Co-Founder & Senior Facilitator DesignThinkers HK & Singapore
Daryl Lim brings 15 years of experience in designing and creating a wide range of people related solutions
Wayne Ho
Co-Founder & Senior Facilitator DesignThinkers HK & Singapore
He has been in the Education industry for over 20 years now and has been in working through the ranks from IT, Sales & Marketing, Facilities Management, Human Resources and Management.
Certificate
After successful completion of the course, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.
