Course Description

Design Thinking for Employee Experience (Part-time)

During the Design Thinking for Employee Experience online course, you will be working on an employee-focused challenge under live guidance of our skilled facilitators. With a combination of live Classroom Sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work. In this way you will learn how to generate value for employees, customers and other key stakeholders.

 

Early Bird Price

R 11 350.00

Length

3 weeks / 6 sessions

Language

English

Standard Price

R 13 220.00

Involvement

3 hours per session

Course Type

Online

Choose your session

DATE
...

Request Incompany

Tailor-made coaching around your challenge

Other locations

Oct
26

Online (CET)

5-Week Online Employee Experience Design Training Course (Certificate)

Please note that other hubs may have an adjusted programme. Click on ‘read more’ to find more information.

ABOUT THIS COURSE

With a combination of live classroom sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work.

The course consists of 6 sessions in total covering the Discover, Define, Develop and Deliver modes of the Design Thinking program. Each week consists of interactive online classrooms sessions, followed by group work. A follow-up call will provide you with the opportunity to reconnect with one of your facilitators to reflect on your experiences with implementing Design Thinking in your daily work. In small groups together with your fellow alumni you can share your struggles and/or insights and learn from each other.

What you will learn

Design Thinking for Employee Experience is an interactive online course that will equip you with the Design Thinking mindset and tools. It will help you to humanize and reimagine the work place in the digital age; where people feel recognized, motivated and engaged.

You will learn how to use Design Thinking to empathise with and co-create deeper more meaningful employee experiences. At a high level, you will learn how to navigate through uncertainty, to research and find opportunities for end users. You will then receive guidance on how to reframe a design challenge. And then you will learn to generate ideas and test appropriate and relevant solutions that add value to stakeholders.

Design Thinking is entering the world of Human Resources Management more and more.  This course helps participants learn to unlock human value. You will find opportunities to identify how to collaborate with stakeholders such as Line Managers or Human Resources to improve staff engagement.

CERTIFICATE

After successful completion of the 3-Week Online Employee Experience Design course, participants are awarded with a DesignThinkers Academy Certificate marking your transition to becoming a Design Thinking practitioner. All tools and materials will be available after the course for personal use.

KEY BENEFITS

Learn how to co-create a human-centred organization;
Live and personal guidance from our expert facilitators;
Identify priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design more authentic human experiences from the lens of these personas;
Conduct focused research within your organization to gather important insights, using techniques such as empathic interviews combined with employee journey mapping;
Identify the moments that matter to the employees, and create rewarding staff experiences;
Increase your confidence for remote & multi-disciplinary collaboration.

OUR APPROACH

Over a 3-week period, you will meet with your fellow participants and coaches in 3-hour online classroom sessions. We strongly believe in learning-by-doing. The major part of this online course will consist of hands-on work on a general HR related case, using the different Design Thinking tools. You will work in co-creation in small teams to learn from each other and incorporate the knowledge and skills of participants

from diverse backgrounds and industries. The tools we will be using throughout the meet-ups are fundamental in Design Thinking and will teach you how to use empathy in designing new services for your end-user: the employee. Aswell  as guiding you through the Design Thinking process, our expert facilitators will share their experience and tricks on how to implement Design Thinking in HR. That way you can start applying Design Thinking straight away.

"You know it is a good training when you don’t only grow professionally but also personally."

FELICITAS KILGA, AMBUZZADOR

PARTICIPANT PROFILE

Teams or individuals working in Human Resources or L&D departments from different industries who want to lead innovation and act more human-centered;
Line managers looking for new tools to structure their innovation and collaboration processes;
Line managers and staff who want to stretch their creative problem solving skills;
Line Managers and human resource or L&D employees who want to discover what Design Thinking can offer their team in being more employee-centered.

Meet your instructor

Robert Bloom

Founder & Managing Partner DTA South Africa

Robert is the founder and managing partner of DT Academy South Africa, blending design thinking and systems thinking to help people co-create preferred futures.

Jani de Kock

Senior Facilitator & Research Associate DesignThinkers Academy South Africa

Jani is a qualitative researcher who has worked across emerging markets since 2003 in financial services, telecoms, FMCG, media, automotive and many other industries.

Jen Sutherland

Senior Facilitator DesignThinkers Academy South Africa

Jen is an experienced consultant, facilitator and coach in the areas of lean innovation, design thinking and customer experience, in small and large companies across multiple industries.

We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.

, Please reach out to us for more information

Contact us

Choose your session

DATE
...

Request Incompany

Tailor-made coaching around your challenge

Other locations

Oct
26

Online (CET)

5-Week Online Employee Experience Design Training Course (Certificate)

Please note that other hubs may have an adjusted programme. Click on ‘read more’ to find more information.