This high energy 2-day Design Thinking Fundamentals Training will give you a deeper level of understanding of the design thinking principles, mindset & framework. The course is structured around a hands-on approach to enable ‘Learning-by-Doing’. The design thinking tools we work with during this two day Design Thinking Fundamentals Training include: Stakeholder Mapping, Value Network Mapping, Personas, Customer Journey Mapping (Customer Insights), Service Scenario Mapping, Job To Be Done and Prototyping.

During the Design Thinking Fundamentals Training we will work on a relevant case that will enhance learning and capability to use the design thinking framework in the workplace.

Discover the tools and techniques you need to design Employee Experience to better work in your organisation. With personal coaching and feedback throughout, you’ll be able to use your strengths to innovate in Human Resources.

Learn how to:

• Use Design Thinking to innovate in Human Resources and create a human-centred organisation, where people feel recognised, motivated and engaged.
• Identify the priority personas (e.g. a manager, a new recruit, an experienced hire, etc.) and design Human Resources policies and tools through the lens of these personas.
• Conduct focused research within your organisation to gather important insights, such as empathic interviews, focus groups or employee satisfaction surveys.
• Identify the moments that matter to employee’s, and create rewarding journey maps of their employee experience.

Design Thinking inspires and challenges a team to ‘learn-by-doing’ and strengthens their ability for creative problem solving. It helps organisations build the necessary environment and mindset to make change happen. DesignThinkers Academy can offer you a personalised coaching programme. We will provide a tailor-made program designed around your specific team objectives. To guide your team through the Design Thinking process we use both on-site sessions and remote follow-up. Our Design Thinking professionals can come over to you, we are represented in over 25 countries.

To stay competitive and survive the changes organisations are presently facing, they need to reassess the way they are structured, function and build relationships with customers. Closing the ‘reality gap’ between organisations and people (employees and customers) should be the number one priority. And for this we need a new set of skills, methods and tools. People-centred approaches like Design Thinking and Service Design have emerged because they provide us with holistic methods and tools to bridge the gap. To build the necessary environment and mindset to make change happen.

This Design Thinking for Sales Training offers you an inspiring combination of academic excellence and a hands-on workshop, with cases from various industries both to explain the theory and to learn how to apply it. You will learn how design thinking, value co-creation, innovation and sales converge, creating new business development strategies with customers. It is an opportunity to learn how design thinking can be applied to engage with your customers or even to redesign the sales process of the future.

You have previously completed the 2 or 3-day Design Thinking Facilitation Training, and are eligible to take a further step in the Design Thinking Facilitation learning journey. We invite you to join the Advanced Facilitation Certification of Competence programme. A formal evaluation by Design Thinking experts from the global DesignThinkers Academy network will be conducted over a 3 month learning period.