Design Thinking inspires and challenges a team to ‘learn-by-doing’ and strengthens their ability for creative problem solving. It helps organisations build the necessary environment and mindset to make change happen. DesignThinkers Academy can offer you a personalised coaching programme. We will provide a tailor-made program designed around your specific team objectives. To guide your team through the Design Thinking process we use both on-site sessions and remote follow-up. Our Design Thinking professionals can come over to you, we are represented in over 25 countries.

To stay competitive and survive the changes organisations are presently facing, they need to reassess the way they are structured, function and build relationships with customers. Closing the ‘reality gap’ between organisations and people (employees and customers) should be the number one priority. And for this we need a new set of skills, methods and tools. People-centred approaches like Design Thinking and Service Design have emerged because they provide us with holistic methods and tools to bridge the gap. To build the necessary environment and mindset to make change happen.

You have previously completed the 2 or 3-day Design Thinking Facilitation Training, and are eligible to take a further step in the Design Thinking Facilitation learning journey. We invite you to join the Advanced Facilitation Certification of Competence programme. A formal evaluation by Design Thinking experts from the global DesignThinkers Academy network will be conducted over a 3 month learning period.

This high energy 2-day Design Thinking Training for Customer Experience will give you a deeper level of understanding of the design thinking principles, mindset & framework. The course is structured around a hands-on approach to enable ‘Learning-by-Doing’. The design thinking tools we work with during this two day Design Thinking Fundamentals Training include: Stakeholder Mapping, Value Network Mapping, Personas, Customer Journey Mapping (Customer Insights), Service Scenario Mapping, Job To Be Done and Prototyping.

During the Design Thinking Training for Customer Experience we will work on a relevant case that will enhance learning and capability to use the design thinking framework in the workplace.

Take a deep dive into empathy and how it relates to human-centred design. In an interactive and experiential training, you will be introduced to five aspects of empathy and how they are applied to the design process. Each aspect introduces an understanding of, and skills-for-practice of, these layers of empathy.

The Empathy in Action Training offers a combination of empathy methods and tools and practice to develop skills under the guidance of two experienced facilitators.

This Empathy in Action Training is relevant for facilitators, practitioners and trainers of human-centred design, design thinking, UX and service design.