This high energy 2-day Design Thinking Fundamentals Training will give you a deeper level of understanding of the design thinking principles, mindset & framework. The course is structured around a hands-on approach to enable ‘Learning-by-Doing’. The design thinking tools we work with during this two day Design Thinking Fundamentals Training include: Stakeholder Mapping, Value Network Mapping, Personas, Customer Journey Mapping (Customer Insights), Service Scenario Mapping, Job To Be Done and Prototyping.

During the Design Thinking Fundamentals Training we will work on a relevant case that will enhance learning and capability to use the design thinking framework in the workplace.

The secret to persuasion, influence, and motivation is a formula deeply grounded in storytelling. This one-day Storytelling Course in Johannesburg offers a deeper understanding of why story matters, what it means to ‘think in story’ and how to apply storytelling to influence an audience.

Is the message you communicate about your product, service or strategy presented in a way that is memorable and impactful? Do you understand your audience so that you are able to connect to your customers or stakeholders needs through relevant stories? Are you willing to take bigger risks in the way you make creatives choices about your story delivery? Find these answers on our Storytelling Course in Johannesburg.

Discover the tools and techniques you need to design Employee Experience to better work in your organisation. With personal coaching and feedback throughout, you’ll be able to use your strengths to innovate in Human Resources.

Learn how to:

• Use Design Thinking to innovate in Human Resources and create a human-centred organisation, where people feel recognised, motivated and engaged.
• Identify the priority personas (e.g. a manager, a new recruit, an experienced hire, etc.) and design Human Resources policies and tools through the lens of these personas.
• Conduct focused research within your organisation to gather important insights, such as empathic interviews, focus groups or employee satisfaction surveys.
• Identify the moments that matter to employee’s, and create rewarding journey maps of their employee experience.