Course Description

2-Day Employee Experience Design Workshop

Attracting, growing and retaining talented employees within an organisation is key to its success. In this workshop, you’ll learn how to design and deliver great employee experiences using proven Design Thinking practices. Over 2 high energy days you’ll gain an understanding of Design Thinking principles and learn how to apply it through a ‘learn by doing’ process where you’ll be working on a live employee challenge, in teams under the guidance of our highly experienced Design Thinking facilitators. You’ll be introduced to powerful Design Thinking tools and processes including Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.


This course is for HR People that want to know about DT and as a result show how they can apply this new methodology in their organisation.


Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organisation. With personal coaching and feedback, you’ll be able to use your strengths to innovate in HR.

Learn how to:

  • Use Design Thinking to innovate in HR and create a human centred organisation, where people feel recognised, motivated and engaged.
  • Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas.
  • Conduct a focused research within your organisation to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys.
  • Identify the moments that matter to the employees, and create rewarding journey maps of their employment experience.

This video gives you a glimpse on our Design Thinking Trainings with global companies:


Darryl McClay, Managing Partner of DesignThinkers Academy New Zealand & Australia. Darryl is a highly experienced entrepreneur and business leader with over 20 years of experience running his own market-leading creative agency. Darryl combines his design thinking expertise with his leadership experience to help people and organizations become more human-centered and focused on creating meaningful experiences.

Zoe Chamel is a highly experienced Human-Centered Design and Customer Experience practitioner who has been delivering innovative & customer-centric programs for some of New Zealand’s most innovative and successful companies including Z Energy, Air New Zealand, Vodaphone and Vero. Zoe is a sought after trainer and speaker and highly respected within the Design Thinking community.

Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.

Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.

The end result is aimed at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.

About this Event

Location: DesignThinkers Academy, Australia
Exact location to be determined later

Dates: Look at ‘choose your location’ on the right for more information regarding upcoming course dates or browse our calendar

Language: English
Maximum participants: 25


Early Bird Ticket Price AUD$1,600
Available up until 4 weeks from workshop dates

Regular Ticket Price AUD $1,800

Prices are excluding GST.

Your ticket includes a daily healthy and delicious lunch plus snacks and beverages throughout the day. All tools and materials are also available after the course for personal use. A certificate from DesignThinkers Academy is awarded to participants who successfully complete the course.

If you have any other questions regarding this online course or its ticketing, then please contact us through email.