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Course Description

1-Day High-Energy Customer Journey Mapping Course

This high-energy 1-day course will give you a common level of understanding of the Design Thinking principles, key tools & terminology with focus on Customer Journey Mapping.

Early Bird Price

€ 495,00

Length

1 day

Language

English

Standard Price

€ 545,00

Involvement

7 hours a day

Course Type

In-person

Choose your session

DATE
...

Request Incompany

Tailor-made coaching around your challenge

Other locations

Aug
15

Cape Town

1-Day High-Energy Customer Journey Mapping Course

Please note that other hubs may have an adjusted programme. Click on ‘read more’ to find more information.

About this course

We will show you how Customer Journey Mapping helps you to get a deeper insight into customer needs, behaviour, experience, motivation and desired outcomes. After a short introduction on Design Thinking, you will be practicing how to use Design Thinking tools, and specifically Customer Journey Mapping, by working on a real challenge.

A Customer Journey Map is built up layer by layer. We start ‘above water’, with the customer and slowly dive deeper and deeper into the organisational structures and context. The tool can be used with customers, management, employees and other stakeholders. The toolkit will be handed out after the training so you can start applying the tool immediately to your own business case.

Contact us

Choose your session

DATE
...

Request Incompany

Tailor-made coaching around your challenge

Other locations

Aug
15

Cape Town

1-Day High-Energy Customer Journey Mapping Course

Please note that other hubs may have an adjusted programme. Click on ‘read more’ to find more information.

Course leaflet