Course Description
2-Day Employee Experience Design Thinking Training Course (Certificate)*
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This high-energy 2-Day Employee Experience Design Course will give you a good understanding of how you can apply the Design Thinking principles to Employee Experience challenges.
Early Bird Price
€ 1.495,00
Homework
No preparation time
Language
English
Standard Price
€ 1.595,00
Involvement
2 days, 8 hours a day
Course type
In-person
Choose your session
About this course
Deploying successful strategies for employee experience (EX) can generate significant benefits for your organization, including improved business outcomes, increased employee satisfaction, and enhanced innovation.
If you want to win outside, you should start inside. As we all know, the success of a company is defined by the customer experience (CX), but the customer experience is delivered by your employees.
This 2-Day Employee Experience Design Course will bring you the latest insights and best practices on Design Thinking. Design Thinking can help organizations create a more engaging, personalized, and human-centered employee experience.
This course is for HR, FM, Communication and IT professionals who want to gain more insights into Design Thinking and as a result demonstrate how they can apply this new methodology in their organization. How can you develop a strategic employee-focused vision? How can you design experiences that will have an impact on the well-being and engagement of employees? These are interesting challenges where you can use Design Thinking at its best.
What you'll learn
Discover the tools and techniques you need to design the Employees’ Experience that will work best in your organization. With personal coaching and feedback, you’ll be able to use your strengths to innovate in your organization.
Discover
Welcome
Introduction Employee Experience & Design Thinking
Research Plan
Stakeholder Mapping
Define
Research
Persona Building
Employee Journey Mapping
Opportunity Areas
Develop
Ideation
Problem Framing
Brainstorming
Service Scenarios
Deliver
Prototyping
Pitching
Iteration
Reflection
Participant profile
This course is designed for:
HR, FM, IT and communication Professionals...
...seeking to develop and integrate cutting edge creative practices into their employee journey processes and culture
People & Culture Managers...
…looking for new tools to structure their employee journey and collaboration processes
Managers or Team Leaders...
…who want to discover what Design Thinking can offer their team in being more employee-centered
No previous experience or knowledge required
Meet your coaches
You will be guided through the course by our highly experienced Facilitators. They have years of experience in working with Design Thinking and know the tips & tricks on how to implement the knowledge in your organization.
Jeroen van der Weide
Partner DesignThinkers Academy Amsterdam
Jeroen is a Partner & Senior Facilitator at DT Academy. He is a driving force when it comes to facilitating teams, designing creative processes, and brainstorm sessions. He has an MA in Dutch Theatre, Film & Communications.
Inez Abels
Employee Experience Expert
Inez has 5 years of experience working as an employee experience expert at NN Group. She currently works as an independant Employee Experience consultant helping companies and individual professionals to get started with employee experience design using the fundamentals of design thinking.
Tim Schuurman
Co-Owner DesignThinkers Academy Amsterdam
As co-owner of DT Academy, Tim has extensive experience in designing and implementing concepts, holding a MBA & MSc in Business and Financial Management.
CERTIFICATE
After successful completion of the 2-Day Employee Experience Design Course, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.
