Course Description
4-Day Deep Dive Service Design Facilitation Training (Certificate)
Learn how to successfully apply Design Thinking to projects, and to guide your team and colleagues through the Design Thinking process. During this course, you will be learning-by-doing and practicing fundamental tools such as Stakeholder Mapping, Personas, Customer Journey Mapping, Service Scenarios and Prototyping by working on a challenge.
If your desired session is sold out, email us at [email protected] to inquire about the possibilities!
Early Bird Price
€ 2.150,00
Homework
Reading + own project + mindsetter
Language
English
Standard Price
€ 2.150,00
Involvement
4 days, 8 hours a day
Course type
In person
About this course
You will work in co-creation within small teams to learn from participants with diverse industry backgrounds. Our highly skilled facilitators will guide you through the Design Thinking process, teaching you how to use empathy when envisioning future scenarios of service for your end-users.
During the second section of the course, you will learn to effectively design and facilitate workshops for stakeholders. Facilitation is key to running successful Design Thinking workshop sessions. Creating a space and an environment in which people feel confident and can be creative is the key responsibility of the Facilitator. Throughout the course, you will be challenged to work in small teams to practice all aspects of facilitating workshops.
What you'll learn
Learn how to listen to your end-user, embed end-user insights, develop prototypes and work in small iterations. You will practice various aspects of facilitating Design Thinking sessions by working on a challenge. With a strong focus on your personal facilitation style, group dynamics, energizers and mindsetters, you will learn how to run high-energy and effective workshops for mixed audiences.
Discover
Briefing & Research
Design Research
Stakeholder Map
Personas
Define
Framing the problem
Opportunity Areas
Customer Journey Map
Problem Statement
Develop
Ideation & Prototyping
Idea Priority Map
Service Scenarios
Artefacts
Deliver
Testing & Pitching
Testing the pilot
Pitch
Reflection & Celebration
Mindsetters & Appearance
Energy Management
Personal Presentation
Facilitation Opportunities
Develop & Team Dynamics
Problem Framing
Managing Groups
Facilitation Opportunities
Implement & Personal Plan
Facilitation Opportunities
Action Plans
Personal Coaching
Participant profile
This course is designed for:
Professionals...
...who want to discover how to use human-centered innovation methods in their daily work
Managers or Team Leaders...
…seeking to guide their teams in using Design Thinking in their daily work
Executives or Decision Makers...
...having solid experience with the Double Diamond methodology and the tools used in the Design Thinking process and looking to expand their facilitation skills
Government Policy Makers
...who want to gain key insights into the implementation of Design Thinking
No previous experience or knowledge required
Meet your coaches
Tim Schuurman
Co-Owner DesignThinkers Academy Amsterdam
As co-owner of DT Academy, Tim has extensive experience in designing and implementing concepts, holding a MBA & MSc in Business and Financial Management.
Jeroen van der Weide
Partner DesignThinkers Academy Amsterdam
Jeroen is a Partner & Senior Facilitator at DT Academy. He is a driving force when it comes to facilitating teams, designing creative processes, and brainstorm sessions. He has an MA in Dutch Theatre, Film & Communications.
Elmo Diederiks
Partner & Senior Facilitator
Certificate
After successful completion of the 4-Day Deep Dive Service Design Facilitation Training, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.
