Course Description
4-Day Employee Experience Design & Facilitation Training (Certificate)
This high-energy 4-day course will give you a good understanding of how you can apply the Design Thinking principles to Employee Experience challenges, and how to guide your team through the Double Diamond in your own workshop.
If your desired session is sold out, mail us at [email protected] to inquire about the possibilities!
Early Bird Price
€ 2.150,00
Homework
Reading + own project + mindsetter
Language
English
Standard Price
€ 2.150,00
Involvement
4 days, 8 hours a day
Course type
In person
About this course
In this course, you will learn the latest insights and best practices on Design Thinking in Employee Journeys. Design Thinking can help organizations create a more engaging, personalized, and human-centered employee experience.
During the second section of the course, you will learn to effectively design and facilitate workshops for stakeholders. Facilitation is key to running successful Design Thinking workshop sessions. Creating a space and an environment in which people feel confident and can be creative is the key responsibility of the Facilitator. Throughout the course, you will be challenged to work in small teams to practice all aspects of facilitating workshops.
What you'll learn
Discover the tools and techniques you need to design the Employees’ Experience that will work best in your organization. During the 4 days, you will practice various aspects of (facilitating) Design Thinking sessions by working on a challenge. You will learn how to run high-energy and effective workshops for mixed audiences, with a strong focus on your personal facilitation style, group dynamics, energizers and mindsetters.
Discover
Welcome
Introduction Employee Experience & Design Thinking
Research Plan
Stakeholder Mapping
Define
Research
Persona Building
Employee Journey Mapping
Opportunity Areas
Develop
Ideation
Problem Framing
Brainstorming
Service Scenarios
Deliver
Prototyping
Pitching
Iteration
Reflection
Mindsetters & Appearance
Energy Management
Personal Presentation
Facilitation Opportunities
Develop & Team Dynamics
Problem Framing
Managing Groups
Facilitation Opportunities
Implement & Personal Plan
Facilitation Opportunities
Action Plans
Personal Coaching
Participant profile
This course is designed for:
Managers or Team Leaders...
…seeking to guide their teams in using Design Thinking in their daily work
Communication, HR, FM & IT Professionals
...seeking to develop and integrate cutting edge creative practices into their employee journey processes and culture
Young Professionals (individuals)...
...aspiring to guide Design Thinking sessions with confidence
Meet your coaches
Tim Schuurman
Co-Owner DesignThinkers Academy Amsterdam
As co-owner of DT Academy, Tim has extensive experience in designing and implementing concepts, holding a MBA & MSc in Business and Financial Management.
Jeroen van der Weide
Partner DesignThinkers Academy Amsterdam
Jeroen is a Partner & Senior Facilitator at DT Academy. He is a driving force when it comes to facilitating teams, designing creative processes, and brainstorm sessions. He has an MA in Dutch Theatre, Film & Communications.
Inez Abels
Employee Experience Expert
Inez has 5 years of experience working as an employee experience expert at NN Group. She currently works as an independant Employee Experience consultant helping companies and individual professionals to get started with employee experience design using the fundamentals of design thinking.
Certificate
After successful completion of the 4-Day Employee Experience Design & Facilitation course, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.
