Course Description

2-Day Employee Experience Design Course (Certificate)

Amsterdam

Design Thinking is entering the world of Human Resources Management more and more. Therefore, this 2-day program will bring you the latest insights and best practices on Design Thinking. As a result, it can create value to your human resources management. How can you develop a strategic employee focussed vision for HR? Or how can you create employee engagement? Interesting challenges where you can use Design Thinking at its best.

This high energy 2-day course will give you a common level of understanding of the Design Thinking principles. The key tools, terminology and how you can apply it to innovate in HR will be a big topic. The focus of this course will be hands-on, ‘Learning-by-Doing’. The tools we will practice during these two days are: Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.

Please note that the prices may vary per country. For more specific information regarding the prices of this training, please scroll down and choose your location.

WHO IS THIS FOR?

This course is for HR People that want to know about DT and as a result show how they can apply this new methodology in their organization.

WHAT WILL YOU LEARN?

Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organization. With personal coaching and feedback, you’ll be able to use your strengths to innovate in HR.
Learn how to:

  • Use Design Thinking to innovate in HR and create a human centred organization, where people feel recognized, motivated and engaged.
  • Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas.
  • Conduct a focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys.
  • Identify the moments that matter to the employees, and create rewarding journey maps of their employment experience.

This video gives you a glimpse on our Design Thinking Trainings with global companies:

We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.

, Please reach out to us for more information

Our main objective is to provide you with hands-on tools that you can use immediately the next day in your working environment.

Besides the training program you will be handed out a toolkit, certificate and access to the DT Academy Network virtual environment.

The end result is aimed at a transformation of the participants, knowledge of tools and methods, a deep understanding of the value of design, and professional & personal growth.