Course Description
Salesforce | Design Thinking Facilitation Training Course (Certificate)
Dedicated to Salesforce employees, this course walks you through how to facilitate workshops following the Design Thinking principles for mixed audiences. In this high-energy course, you will learn how to guide groups in a Salesforce Design Thinking session.
Early Bird Price
Eligible for educational reimbursement
Homework
DT Fundamentals or ACT course: DT
Language
English
Standard Price
€775,00
Involvement
2 days, 8 hours a day
Course type
In person
About this course
Facilitation is key in running successful Salesforce Design Thinking workshop sessions. Creating a space and an environment which people feel confident and can be creative in is the key responsibility of the Facilitator. Throughout the course you will be challenged to work in small teams to practice all aspects of facilitating workshops.
While you will be using Design Thinking tools (e.g. Stakeholder Mapping, Customer Journey Mapping, Prototyping), the focus will be on your personal facilitation skills of designing and facilitating Salesforce Design Thinking workshops.
What you'll learn
During the two days, you will practice various aspects of facilitating Salesforce Design Thinking sessions by working on a challenge. With a strong focus on your personal facilitation style, group dynamics, energizers and mindsetters, you will learn how to run high-energy and effective workshops for mixed audiences.
*The programme also includes a group dinner at the end of the first day.
Online Briefing Session
1-hour online session
Introducing program & tools
Assigning teams
Welcome & Self Assessment
Introduction
Facilitation Principles
Facilitation Opportunities
Mindsetters & Appearance
Energy Management
Personal Presentation
Facilitation Opportunities
Develop & Team Dynamics
Problem Framing
Managing Groups
Facilitation Opportunities
Implement & Personal Plan
Facilitation Opportunities
Action Plans
Personal Coaching
Coaching Session
Follow-up call with facilitators to discuss any challenges you experience regarding your on-the-job Facilitation Opportunity
Participant profile
This course is designed for:
Solution engineers...
... who want to improve their skills to facilitate co-creation sessions with their clients
Customer Success Managers...
...who want to integrate Design Thinking tools in their client-facing workshops
Professionals…
...aspiring to guide Design Thinking sessions with confidence
Account Executives…
...looking for advice and guidance on how to integrate Design Thinking in projects
Any Salesforce employee...
...looking to incorporate DT at work
Certificate
After successful completion of the 2-Day Design Thinking Facilitation course, participants are awarded a DesignThinkers Academy Certificate and you can celebrate your achievement of becoming a true Design Thinker. All tools and materials will be available after the course for personal use.
