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Welcome to our Learn & Develop Library

Browse our tools

Customer Journey Map

Read more about the DesignThinkers Customer Journey Map, a structured visualisation of the experience of a user.
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Idea Brainwriting Tool

Read more about the DesignThinkers Idea Brainwriting, a tool to start co-creating new ideas in a team.
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Service Scenario Map

Read more about the DesignThinkers Service Scenario and Business Model Map, a visualisation of future scenarios of service.
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browse our mindsetters

DesignThinkers Mindsetter: Fly Handsfree

Read more about the DesignThinkers Fly Handsfree. Break the ice and enter a creative mindset.
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DesignThinkers Mindsetter: Step Clap Tap

Read more about the DesignThinkers Step Clap Tap. Activate both sides of the brain and create a lot of laughter.
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DesignThinkers Mindsetter: Word is a gift

Read more about the DesignThinkers Word is a Gift. Trigger an open mindset in people and listen to another.
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"We strongly believe that design can be used more effectively at a strategic level in organizations."

Elmo Diederiks, Innovation Lead & Senior Partner

Browse our articles and publications

Avoid These Communication Breakdowns When Launching Strategic Initiatives

Article by Andrea Belk Olson, Harvard Business Review

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Implementing A Human-Centered Approach to Service Design with Generative AI

Article by Tim Schuurman, DesignThinkers Group

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The Creative Edge: Transforming Ideas into Impact

Article by HBR, Harvard Business Review

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How Design Thinking And Diversity Can Enable Successful Digital Ecosystems

Article by Zia Yusuf, Forbes

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Seeing the Forest: Why Systems Thinking Belongs in Human-Centered Design

Article by Christina Lennartz, DesignThinkers Group

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Find More Time In The Day – No Magic Required

Article by Shani Harmon, Forbes

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5 Techniques to Build a More Powerful Speaking Voice

Article by Albrecht Enders and Robin de Haas, Harvard Business Review

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Design Thinking and AI: Enhancing User-Centered Design with ChatGPT

Article by Vincent Hunt, Medium

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Beyond Resilience: Anti-Fragility to overcome Organizational Anxiety

Article by Adela Cristea, Linkedin

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How I fell in love with Design Thinking

Article by DesignThinkers Academy on LinkedIn, DesignThinkers Academy

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Rethinking Design Thinking In Hybrid Workplaces

Article by Tomoko Yokoi, Forbes

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Empathy profoundly changes the experience of the designer

Article by Jeanne Liedtka, Harvard Business Review

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Designing with Customer Journey Mapping

Article by DesignThinkers Academy and CDRI, Issuu

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Paving the way for an agile customer-centric approach of working

Article by Nina Maldonado and Tim Schuurman, Issuu

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Towards a Sustainable Customer Centric Organization

Article by Tim Schuurman and Vladimir Tsaklev, Issuu

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Browse our inspirational videos

Browse our networking events

Service Design Global Conference 2026

Frankfurt RheinMain
Oct
28

SDGC26 brings together the global service design community in Frankfurt. Under the theme “Beyond Boundaries: Enabling Solutions that Shape Tomorrow,” it explores complex challenges through design. Expect workshops, keynotes and practical inspiration for shaping better services.

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UX Brighton

Brighton, UK
Nov
06

The 12th edition of the annual UX Brighton will be an opportunity for professionals to self-reflect and discover techniques, experiences and insights from one another. This event attracts an engaged crowd of designers, decision makers and influencers.

 

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Web Summit Lisbon

Lisbon, Portugal
Nov
09

Come to sunny Lisbon to participate in lively discussions on web design and development. This conference is targeting the community of product managers, developers and product designers. This event gathers  policymakers, heads of state and the founders and CEOs of technology companies and fast-growing startups.

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Design Matters

Tokyo
Nov
14

Design Matters brings together digital designers from around the world in Tokyo. Its 2026 themes include Slow Speed, Driven Decisions, Connecting Beyond Screens & Designer’s Evolution. Expect talks, workshops and networking focused on the evolving role of design and designers.

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prompt:UX Conference

Berlin
Feb
24

prompt:UX brings together designers, researchers and product leaders in Berlin. Focused on AI in UX Design, it explores emerging AI capabilities, trends and real-world use cases. Expect hands-on workshops, expert insights and practical inspiration for AI-enabled products.

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UX Nordic 2027

Aarhus, Denmark
Apr
14

Join us in Aarhus to embark on a learning journey at Europe’s leading UX Festival. This conference is targeting designers, researchers, and leaders from over 30 countries. The event brings together policymakers, industry heads, and founders and CEOs of tech companies and innovative startups.

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OFFF 2027

Barcelona
May
06

OFFF Barcelona brings together the global creative community across design, art and digital culture. Its focus is on contemporary visual creativity and the future of the global creative industry. Expect talks, workshops, masterclasses and installations from leading and emerging creative talent.

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Browse our Instagram

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