Course Description
2-Day Employee Experience Design Course
The 2-day Employee Experience Design course will provide a learning experience to help HR practitioners understand how Design Thinking can be used to shift emplyee engagement and better design employee journeys and experiences.
Design Thinking is entering the world of Human Resources Management more and more. This 2-day program will bring you the latest insights and best practices on Design Thinking for Employee Experience design. As a result, it can create value to human resources management.
We will cover things like how to develop a strategic employee focussed vision for HR. And how to deliver better employee engagement through improved employee experience.
Particpants will work with key tools, terminology and learn how to apply Design Thinking for employee experiences in an HR context.
The focus of this course is hands-on, practitpants engage on a employee experience related challenge, ‘Learning-by-Doing’. Tools we practice during these two days are: Stakeholder Mapping, Value Network Mapping, Employee Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.
Early Bird Price
R9 995
Length
2 days
Language
English
Standard Price
R11 995
Involvement
8 hours a day
Course Type
In-person or online
WHO IS THIS FOR?
This course is for HR People that want to gain more insights in DT and as a result demonstrate how they can apply this new methodology in their organization.
LEARNING BY DOING
The major part of the two days, however, will be focused on hands-on work on a general case using the different tools. The entire course is based on ‘learning-by-doing’, because that is at the core of Design Thinking. Furthermore, the tools we will be using are fundamental
in Design Thinking. Lastly, during this 2-day course you will be working on a general case. However, it is also possible to work on your own case or challenge by reflecting during the course on how you would integrate Design Thinking within your own case.
WHAT WILL YOU LEARN?
Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organization. With personal coaching and feedback, you’ll be able to use your strengths to innovate in HR.
Learn how to:
Use Design Thinking to innovate in HR and create a human centred organization, where people feel recognized, motivated and engaged;
Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas
Conduct a focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys;
Identify the moments that matter to the employees, and create rewarding journey maps of their employment experience.
This video gives you a glimpse on our Design Thinking Trainings with global companies:
Meet your instructors
Robert Bloom
Founder & Managing Partner DTA South Africa
Robert is the founder and managing partner of DT Academy South Africa, blending design thinking and systems thinking to help people co-create preferred futures.
Adela Cristea
Co-Founder DesignThinkers Academy Eastern Europe
Co-Founder and Facilitator at DT Academy Eastern Europe. She is an experienced business consultant teaching entrepreneurship and leadership within corporate environments.
We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.