2-Day Employee Experience Design Course (Certificate)
Design Thinking is entering the world of Human Resources Management more and more. Therefore, this 2-day program will bring you the latest insights and best practices on Design Thinking. As a result, it can create value to your human resources management. How can you develop a strategic employee focussed vision for HR? Or how can you create employee engagement? Interesting challenges where you can use Design Thinking at its best.
This high energy 2-day course will give you a common level of understanding of the Design Thinking principles. The key tools, terminology and how you can apply it to innovate in HR will be a big topic. The focus of this course will be hands-on, ‘Learning-by-Doing’. The tools we will practice during these two days are: Stakeholder Mapping, Value Network Mapping, Personas, Employee Journey Mapping (Employee’s Insights), Service Scenario Mapping and Prototyping.
Early Bird Price
R 9 850
R 11 495
7 hours a day
In-person or online
WHO IS THIS FOR?
This course is for HR People that want to gain more insights in DT and as a result demonstrate how they can apply this new methodology in their organization.
LEARNING BY DOING
The major part of the two days, however, will be focused on hands-on work on a general case using the different tools. The entire course is based on ‘learning-by-doing’, because that is at the core of Design Thinking. Furthermore, the tools we will be using are fundamental
in Design Thinking. Lastly, during this 2-day course you will be working on a general case. However, it is also possible to work on your own case or challenge by reflecting during the course on how you would integrate Design Thinking within your own case.
WHAT WILL YOU LEARN?
Discover the tools and techniques you need to design the Employee’s Experience that will better work in your organization. With personal coaching and feedback, you’ll be able to use your strengths to innovate in HR.
Learn how to:
Use Design Thinking to innovate in HR and create a human centred organization, where people feel recognized, motivated and engaged;
Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas
Conduct a focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys;
Identify the moments that matter to the employees, and create rewarding journey maps of their employment experience.
This video gives you a glimpse on our Design Thinking Trainings with global companies:
Meet your instructors
Founder & Managing Partner DTA South Africa
Robert is the founder and managing partner of DT Academy South Africa, blending design thinking and systems thinking to help people co-create preferred futures.
Jeroen van der Weide
Partner DesignThinkers Academy Amsterdam
Jeroen is Partner & Senior Facilitator, facilitating teams and designing creative processes and brainstorm sessions. HE has a MA in Dutch Theatre, Film & Communications
Co-Owner DesignThinkers Academy Amsterdam
Co-owner at DT Academy, has extensive experience in designing and implementing concepts, holding a MBA & MSc in Business and Financial Management.
We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.