Course Description

2-Day Design Thinking Fundamentals (Singapore) 29 – 30 June 2021


This high-energy 2-day Design Thinking Fundamentals course will give you a basic understanding of the Design Thinking principles, key tools & terminology. The focus of this course will be hands-on and ‘Learning-by-Doing’ by using tools such as mind mapping, stakeholder mapping, persona mapping, journey mapping and service scenario mapping. These tools give you the foundation of how one might be able to discover new insights throughout the whole design thinking process.


The major part of the two days, however, will be focused on hands-on work on a general case using the different tools. The entire course is based on ‘learning-by-doing’, ’empathy’ and co-creation’. During the two days, you will working on discovering how to use empathy to discover meaningful opportunities for people that you choose to care for. The tools covered will include mind mapping, stakeholder mapping, persona mapping, journey mapping and service scenario mapping. These tools give you the foundation of how one might be able to discover new insights throughout the whole design thinking process.



  1. Apply design thinking methodologies and execute design thinking processes to challenge norms and conventions in the organisation
  2. Apply design thinking methodologies to define design problems and generate new ideas for the or-ganisation
  3. Apply human centred thinking approaches to discover opportunities for applying design thinking across the organisation
  4. Generate value propositions for a persona that are aligned with the design challenge
  5. Plan and strategise the implementation plan for prototyping stage
  6. Present and communicate the design outcomes and process for design ideas

Mind Mapping helps to align the team’s collective understanding of the design challenge to approach it with a common set of “knowns” and “unknowns”.

Stakeholder Mapping provides you with an overview of the ‘eco-system’ that you are exploring. Stakeholders are people, teams or organizations that directly or indirectly exchange ‘value’. The exchange of value is used as the basis to explore the underlying services provided by the stakeholders

Persona Mapping are used as the basis for Customer Journey Mapping. Finding out more about the objectives, behavior, attitudes of people is very important for developing improvements or innovations of the services provided.

Customer Journey Mapping allows us to gain deeper insight into customer needs, perception, experience and motivation. It will answer questions like: What are people really trying to achieve? How are they trying to achieve this? What are they experiencing, feeling, while trying to reach this desired outcome?

Service Scenarios are used to visualize how a (newly designed) service is experienced from a customer’s point of view. Simple visualization techniques will be introduced.

Prototyping is done in order to be able to test a service concept in a ‘low tech’ environment with relevant stakeholders. Prototyping can be done by building artifacts from cardboard as well as paper or by using Lego. Additionally, role play is a powerful way of prototyping.

All Design Thinking tools will be shared for personal use and completion certificates will be handed out after the session.

Note: This course is a pre-requisite for those who are interested in Global Design Thinking Facilitators Certification. Write to us for more information on how you might be able to acquire this globally validated competency-based certification issued by DesignThinkers Academy.


The following facilitators will guide you on the different activities during the 2-day Design Thinking Fundamentals include:

Daryl Lim, is a an experienced workforce designer and brings 15 years of designing and creating a wide range of people-related solutions. He has designed and co-created business and people management strategies working around employee career journeys.

Rosemary Phan is an experienced facilitator and has been actively involved in human centred transformation advocacy and is a representative of several global coaching institutions. As an orchestrator, she provides insights on collective wisdom and how to harness its power for creating unprecedented impact to organisations and individuals.

We can also offer you a tailor-made coaching program designed around your specific team objectives to guide you through the DT process.


A 5-day online course for those who want to experience Design Thinking and be able to contribute in a Design Thinking session.

We strongly believe in ‘Learning by Doing’, so the Fundamentals  Training will be a high energy and hands-on event.

You’ll be challenged to work in small teams working on the different aspects of Design Thinking.

About this Event

Length: 2 Days

Time: :09:00 am – 06:00 pm (SGT)

Thursday 29 June 2021: session 01

Friday 30 June 2021: session 02

Location: To Be Confirmed

Language: English

Max. participants: 15


Regular Ticket Price: SGD$ 1284.00 (inclusive of GST 7%)

(SkillsFuture Support) Singaporeans and PRs ONLY: Please contact us at for applicable grant support.

If you have any other questions regarding this course or its ticketing, drop us an email at